Hospitality Services Director

14 hours ago


Lekki, Lagos, Nigeria Hospitality Recruitment placement Service (HRPS) Full time

Job Summary

We are looking for an experienced Restaurant Manager to join our team at Hospitality Recruitment Placement Service (HRPS). As a Restaurant Manager, you will be responsible for leading all aspects of our business, including delivering a high-quality menu and motivating staff to provide exceptional customer service.

About the Role

  • Maintain restaurant revenue, profitability, and quality goals by ensuring efficient restaurant operation and maintaining high production, productivity, quality, and customer-service standards.
  • Oversee the dining room, check-in with customers, and balance seating capacity to ensure a positive customer experience.
  • Hire qualified cooks and wait staff, set work schedules, oversee food preparation, and ensure compliance with health and safety regulations.
  • Provide excellent customer service and respond efficiently and accurately to customer complaints.

Key Responsibilities

  1. Coordinate daily front-of-house and back-of-house restaurant operations.
  2. Deliver superior service and maximize customer satisfaction.
  3. Regularly review product quality and research new vendors.
  4. Organize and supervise shifts to ensure efficient operation.
  5. Appraise staff performance and provide feedback to improve productivity.
  6. Estimate future needs for goods, kitchen utensils, and cleaning products.
  7. Ensure compliance with sanitation and safety regulations.
  8. Manage restaurant image and suggest ways to improve it.
  9. Control operational costs and identify measures to cut waste.
  10. Create detailed reports on weekly, monthly, and annual revenues and expenses.
  11. Promote the brand in the local community through word-of-mouth and restaurant events.
  12. Recommend ways to reach a broader audience (e.g., discounts and social media ads).
  13. Train new and current employees on proper customer service practices.
  14. Implement policies and protocols that will maintain future restaurant operations.

Requirements and Skills

  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role.
  • Proven customer service experience as a manager.
  • Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
  • Familiarity with restaurant management software, like OpenTable and PeachWorks.
  • Strong leadership, motivational, and people skills.
  • Acutely financial management skills.
  • BSc degree in Business Administration; hospitality management or culinary schooling is a plus.


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