Operations Manager
4 weeks ago
The Operations Manager at Jenniez School of African Interior Design will be responsible for overseeing the day-to-day management of the school and design business operations. This individual will ensure that both the educational programs and design projects are executed efficiently, smoothly, and cost-effectively.
Key ResponsibilitiesOperational Management- Oversee the daily operations of both the school and design firm.
- Develop, implement, and maintain operational policies and procedures to ensure the smooth functioning of the business.
- Monitor and manage resource allocation for both school programs and design projects.
- Ensure compliance with legal and regulatory requirements.
- Work closely with the Academic Coordinator to ensure the timely scheduling and smooth running of classes, workshops, and other educational programs.
- Collaborate with the Project Manager to ensure that all client projects are running efficiently, on time, and within budget.
- Oversee the coordination of logistics, materials, and other resources for both educational and project-related activities.
- Assist the Finance Manager with budget development and management.
- Track operational costs and optimize processes to reduce expenses while maintaining high-quality service.
- Oversee procurement and inventory management, ensuring cost-effective purchasing.
- Lead and supervise a team of administrative and support staff, ensuring smooth communication and task delegation across departments.
- Work with Human Resources (or relevant personnel) to hire, train, and manage operational staff as necessary.
- Conduct regular performance evaluations, provide constructive feedback, and promote professional development for the operations team.
- Identify opportunities for process improvements, enhancing operational efficiency and customer satisfaction.
- Develop and implement long-term operational strategies in line with the company's growth goals.
- Regularly assess operational systems, workflows, and procedures to ensure they align with business needs.
- Maintain relationships with key vendors, service providers, and contractors to ensure the smooth procurement of materials and services.
- Ensure the timely delivery of project milestones and work in close collaboration with client-facing roles to ensure client satisfaction.
- Develop and track key performance indicators (KPIs) to measure the success of operational initiatives.
- Generate regular operational reports for the CEO, highlighting successes, challenges, and areas for improvement.
- Analyze data to identify trends and recommend corrective actions when necessary.
- Ensure that the company adheres to all legal, regulatory, and safety standards.
- Work with management to mitigate operational risks and address any potential issues before they escalate.
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Operations Manager
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