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Operations Manager

2 months ago

Lagos, Lagos, Nigeria Kisha Immigration Full time

Position Overview

We are seeking a highly skilled and detail-oriented Operations Manager to oversee our immigration-related operations. The ideal candidate will be responsible for ensuring compliance, efficiency, and excellent customer service.

Key Responsibilities:

  • Team Leadership
    • Lead and motivate a team of immigration specialists and coordinators.
    • Set clear performance expectations and provide regular feedback.
    • Foster a collaborative and inclusive team environment.
  • Immigration Process Management
    • Lead and manage the end-to-end immigration process for employees, clients, or stakeholders requiring visa sponsorship or immigration assistance.
    • Stay updated on the latest immigration laws, policies, and regulations.
    • Develop and maintain a deep understanding of various visa categories, work permits, and related documentation.
  • Compliance and Risk Mitigation
    • Ensure all immigration processes adhere to local, national, and international regulations.
    • Collaborate with legal teams to ensure alignment with current laws.
  • Documentation and Record Keeping
    • Oversee the collection, verification, and organization of all necessary immigration-related documents.
    • Prepare and submit applications, petitions, and other required documentation accurately.
  • Stakeholder Collaboration
    • Work closely with HR, legal, and other relevant teams to gather required information.
    • Communicate regularly with employees, clients, or stakeholders to provide updates on immigration statuses.
  • Process Improvement
    • Identify opportunities to streamline immigration processes and enhance overall efficiency.
    • Implement best practices and innovative solutions to improve the immigration experience.
  • Customer Service
    • Provide expert guidance on immigration matters and answer inquiries.
    • Prioritize cases, allocate resources, and monitor progress to ensure timely processing.