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Operations Support Specialist

1 week ago

Jabi, Nigeria TollyClassic Delivery Full time

At TollyClassic Delivery, we are seeking a highly organized and detail-oriented Operations Assistant to support the day-to-day operations of our warehouse and last-mile delivery process.

Key Responsibilities:
  • Coordinate with the warehouse and delivery teams to ensure smooth operations, including monitoring stock levels and assisting with dispatch activities.
  • Monitor inventory levels and report shortages to the Warehouse Officer to prevent delays.
  • Support riders with delivery schedules and ensure timely dispatch to meet customer expectations.
  • Track deliveries and update the system with delivery confirmations to maintain accurate records.
  • Provide administrative support to the Operations Manager as needed to ensure seamless operations.
  • Ensure compliance with safety regulations within the warehouse to prevent accidents and injuries.
Key Performance Indicators (KPIs):
  • Operational Efficiency: Ensure at least 95% of deliveries are dispatched on time to meet customer demands.
  • Inventory Management: Report stock shortages before they impact operations to prevent delays.
  • Timeliness: Ensure accurate and timely dispatch and delivery tracking to maintain customer satisfaction.
  • Collaboration: Effectively work with the warehouse and delivery teams to ensure seamless operations and achieve business goals.
Skills and Qualifications:
  • Good communication and organizational skills to coordinate with teams and manage tasks effectively.
  • Proficient in Microsoft Office Suite to manage administrative tasks and reports.
  • Ability to multitask and work in a fast-paced environment to adapt to changing priorities.
  • Problem-solving mindset with attention to detail to identify and resolve issues promptly.