Customer Service Ambassador

1 month ago


Abuja, FCT, Nigeria Cassidy Holdings Full time
About Cassidy Holdings

Cassidy Holdings is a dynamic media company that specializes in video production, digital marketing, and content creation. We're passionate about creating captivating and influential content that resonates with audiences worldwide.

Job Title: Customer Service RepresentativeResponsibilities:
  • Provide exceptional customer service via phone, email, and live chat.
  • Resolve customer inquiries, complaints, and issues in a timely and professional manner.
  • Process orders, returns, and exchanges efficiently.
  • Assist customers with product information, pricing, and availability.
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Collaborate with other departments to address customer concerns and improve processes.
  • Stay up-to-date with product knowledge and company policies.
Requirements:
  • Proven experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Proficient in using customer service software and tools.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Attention to detail and accuracy in data entry.
  • High school diploma or equivalent; additional education or training is a plus.
Benefits:
  • Competitive salary
  • Health, dental, and vision insurance
  • Retirement plan with company match
  • Paid time off and holidays
  • Professional development opportunities
  • Friendly and supportive work environment

Cassidy Holdings is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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