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Customer Service Representative

1 month ago

Abuja, FCT, Nigeria Tespire LLC Full time
Job Title: Customer Support Intern

We are seeking a highly motivated and detail-oriented individual to join our customer support team as an intern.



Key Responsibilities:

  2. Provide exceptional customer service and support to clients via email, phone, and chat.
  3. Track and manage support tickets in a timely and efficient manner.
  4. Collaborate with the technical team to troubleshoot complex issues and provide solutions.
  5. Maintain and update support documentation and FAQs.
  6. Assist in the onboarding of new clients and agents.
  7. Conduct demo sessions to showcase our products and services.
  8. Support the sales team in managing client relationships and follow-ups.


Requirements:

  2. Currently serving as a corp member.
  3. Strong communication skills, both written and verbal.
  4. Excellent problem-solving abilities and attention to detail.
  5. Ability to work independently and as part of a team.
  6. Previous experience in customer support is a plus, but not required.


Benefits:

  2. Gain hands-on experience in a supportive and collaborative environment.
  3. Develop valuable skills in customer support, sales, and cross-functional teamwork.
  4. Opportunity to make a meaningful impact in the education technology sector.
  5. Competitive stipend and potential for future career opportunities within the company.