Customer Support Coordinator

6 days ago


Abuja, FCT, Nigeria Tespire LLC Full time
About the Role

We are seeking a highly motivated Customer Support Intern to join our team at Tespire LLC. This is an excellent opportunity for individuals who are passionate about providing exceptional customer service and support in the education technology sector.

Job Summary

The Customer Support Intern will be responsible for handling customer inquiries and support requests via various channels, collaborating with the technical team to resolve complex issues, and maintaining accurate records of support tickets.

Key Responsibilities
  • Respond to customer inquiries and support requests via phone, email, and chat
  • Track, manage, and resolve support tickets in a timely manner
  • Collaborate with the technical team to escalate and troubleshoot complex issues
  • Maintain and update support documentation and FAQs
  • Provide excellent customer service to ensure a positive user experience
  • Assist in the onboarding of agents, parents, and educational institutions
  • Conduct demo sessions to showcase products and services to existing and potential clients
  • Support the sales team in managing client relationships and follow-ups
Requirements
  • Currently serving as a corp member
  • Strong communication skills, both written and verbal
  • Excellent problem-solving abilities and attention to detail
  • Ability to work independently and as part of a team
  • Previous experience in customer support is a plus, but not required
Benefits
  • Gain hands-on experience in a supportive and collaborative environment
  • Develop valuable skills in customer support, sales, and cross-functional teamwork
  • Opportunity to make a meaningful impact in the education technology sector
  • Competitive stipend and potential for future career opportunities within the company
Estimated Salary

N250,000 - N300,000 per annum (dependent on qualifications and experience)


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