
Retail Operations Manager
3 days ago
We are seeking a seasoned and results-driven Retail Operations Manager to lead our store team in delivering exceptional customer service, driving sales growth, and maintaining operational excellence.
About Us:
The Numero Group is a dynamic retail company that values innovation and customer satisfaction. Our goal is to provide an exceptional shopping experience for our customers while fostering a positive and supportive work environment for our employees.
Main Responsibilities:
- Store Operations: Oversee all aspects of store operations, including customer service, sales, inventory management, and employee supervision.
- Sales and Profitability: Develop and implement strategies to drive sales growth, increase profitability, and achieve business objectives.
- Customer Service: Ensure exceptional customer service standards are met, including resolving customer complaints and concerns.
- Inventory Management: Manage inventory levels, including ordering, receiving, and stocking merchandise.
- Employee Management: Supervise, train, and develop store employees, including performance management and coaching.
- Loss Prevention: Implement and maintain loss prevention strategies to minimize shrinkage and protect company assets.
- Health and Safety: Ensure a safe and healthy work environment, including compliance with relevant laws and regulations.
Requirements:
- Bachelor's degree in Business, Retail Management, or related field.
- Minimum 3-5 years of experience in retail management, preferably in a supermarket or grocery store environment.
- Proven track record of driving sales growth, improving profitability, and delivering exceptional customer service.
- Strong leadership, communication, and problem-solving skills.
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