Hotel IT Technical Support Specialist

8 hours ago


Lagos, Lagos, Nigeria Expectoo Nigeria Full time
Job Description
Expectoo Nigeria is seeking a skilled Hotel IT Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring timely project completion with successful client sign-offs.

Responsibilities:
We are looking for an individual who possesses excellent analytical skills and understanding of business processes, with the ability to work in a highly customized hotel ERP/PMS environment. The ideal candidate will be responsible for implementing projects based on pre-defined tasks and guidelines, and ensuring that these projects are completed successfully.

Some of your key responsibilities will include:
• Excellent verbal and written communication skills, with the ability to communicate effectively with clients and stakeholders.
• Implementing projects with pre-defined tasks and guidelines, and ensuring project completion with successful sign-offs.
• Understanding a project's need or status and amending or updating the project plans to complement the client's situation.
• Training of end users on the respective products during project implementation and after-sales support.
• Handling customer queries with respect to the application's functionality and the organization's policies.
• Accurately managing crisis escalation and transfer calls/tasks to other teams as appropriate.
• Responding to technical support issues at a moment's notice and being on-call as needed, constantly monitoring the support queue to ensure customer satisfaction and taking the extra step to go above and beyond.

Requirements:
We are looking for a highly skilled individual with a strong background in technical support, specifically in the hotel industry. Some of the key requirements for this role include:
• A Bachelor's Degree or equivalent in a relevant field (e.g. Computer Science, Information Technology).
• Excellent verbal and written communication skills, with the ability to communicate effectively with clients and stakeholders.
• Good analytical skills and understanding of business processes, with the ability to work in a highly customized hotel ERP/PMS environment.
• Knowledge of IoT and Windows range of applications, as well as customer relationship management and hospitality domain knowledge.
• Experience in handling hotel ERP solutions or interfaces, as well as experience working with hotel property management systems (PMS).
• Strong problem-solving skills and attention to detail, with the ability to multitask and prioritize tasks effectively.

What We Offer:
We offer a competitive salary, opportunities for professional growth and development, and a collaborative and supportive work environment. If you have experience working with hotel property management systems (PMS) and possess the skills to manage the outlined responsibilities, we would be excited to have you on our team.

The estimated salary for this role is around $50,000 per year, depending on experience and qualifications.

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