IT Support Specialist

2 months ago


Abuja, FCT, Nigeria ITC WORLDWIDE Full time
Job Title: IT Support Specialist - Technical Lead

The ITC Worldwide Technical Service and Support Team is seeking an IT Support Specialist - Technical Lead to oversee our information technology help desk and incoming tickets.

Key Responsibilities:

  • Coordinate administrative and technical workloads for the help desk team.
  • Manage all tickets in the ticket queue and calls escalated by Tier 1 Technical Support.
  • Provide updates on changing customer requirements and recommend solutions for tablet, laptop, and mobile device issues.
  • Perform incident management, strategize efficient workflow, and ensure adequate staffing levels.
  • Serve as the liaison between team members, client management, and company management.

Requirements:

  • Experience leading teams of technical IT staff.
  • Knowledge of call tracking and problem management software applications.
  • Microsoft Certification (required).


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