IT Support Specialist
3 weeks ago
The ITC Worldwide Technical Service and Support Team is seeking an IT Support Specialist - Technical Lead to oversee our information technology help desk and incoming tickets.
Key Responsibilities:
- Coordinate administrative and technical workloads for the help desk team.
- Manage all tickets in the ticket queue and calls escalated by Tier 1 Technical Support.
- Provide updates on changing customer requirements and recommend solutions for tablet, laptop, and mobile device issues.
- Perform incident management, strategize efficient workflow, and ensure adequate staffing levels.
- Serve as the liaison between team members, client management, and company management.
Requirements:
- Experience leading teams of technical IT staff.
- Knowledge of call tracking and problem management software applications.
- Microsoft Certification (required).
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Administrative Support Specialist
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