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Service Excellence Leader

7 days ago

Victoria Island, Nigeria IBIC Holdings Full time
The successful candidate will serve as the ultimate authority on operational matters, shaping the vision and strategy for our luxury hotels and short-let apartments. As the Head of Operations, you will cultivate a culture of service excellence, where every guest interaction is exceptional and memorable. Your ability to balance competing priorities, manage complex relationships, and drive positive change will be essential in achieving business goals.

A key responsibility of this role is to develop and implement Standard Operating Procedures (SOPs) across all operational departments. You will conduct regular audits, risk assessments, and operational reviews to identify areas for improvement and drive continuous progress. Additionally, you will lead initiatives to enhance guest experience, leveraging luxury hospitality best practices to deliver exceptional outcomes. Financial management will also be crucial, as you will oversee operational budgets, inventory, and procurement to ensure optimal resource allocation. With your analytical mind and technical expertise, you will analyze operational performance reports, guest feedback, and financial data to inform strategic decisions and drive business growth.

This role presents an unparalleled opportunity to make a meaningful impact on the company's growth and success. If you are a driven and innovative leader who is passionate about delivering exceptional service, we invite you to apply.