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Head of Hotel Operations and Services

1 week ago

Victoria Island, Nigeria IBIC Holdings Full time

Job Summary:

The Director of Operational Excellence will be responsible for leading and overseeing the entire operational framework of our luxury hotels and short-let apartments. This role requires a seasoned hospitality leader with deep expertise in hotel management, operational efficiency, and guest experience enhancement.

This leader will ensure seamless service delivery, facility excellence, cost optimization, and brand-standard guest experiences across all locations. The ideal candidate must possess strong leadership, financial acumen, and data-driven decision-making skills while fostering a culture of service excellence.

Key Accountabilities:

  • Strategic Operations Leadership: Oversee all hotel and short-let apartment operations, ensuring smooth, efficient, and high-standard service delivery.
  • Develop and implement Standard Operating Procedures (SOPs) across all operational departments.
  • Conduct periodic audits, risk assessments, and operational reviews to drive continuous improvement.

Requirements and Qualifications:

  • 10+ years experience in luxury hotel and/or short-let apartment operations, with at least 5 years in a senior leadership role.
  • Strong leadership & people management skills with the ability to oversee multiple locations.
  • Proven expertise in hospitality operations, facility management, and service excellence.
  • Proficiency in budgeting, financial oversight, and cost control.
  • Strong data analysis & performance reporting skills.
  • Excellent communication, negotiation & stakeholder management skills