Front Desk Officer

At DOVEWELL OILFIELD SERVICES LIMITED, we are seeking a highly skilled and experienced Front Desk/Client Relations Officer to join our team. This role is responsible for providing exceptional customer service, managing client relationships, and ensuring seamless office operations.

• Address client concerns promptly and professionally, ensuring high levels of customer satisfaction.
• Inform clients about company products, services, and promotions, building strong relationships and driving business growth.
• Manage vendor relationships, ensuring satisfactory services and timely payments.
• Revalidate personnel travel documents, ensuring compliance with regulatory requirements.
• Coordinate personnel crew changes and project-related activities, ensuring smooth office operations.
• Compose organizational articles, corporate letters, and essays, as well as update social media accounts, showcasing the company's expertise and thought leadership.
• Oversee and administer day-to-day office activities, developing policies, procedures, and systems to ensure efficient operations.
• Ensure organizational hierarchy is strictly adhered to, maintaining a positive and productive work environment.
• Provide assistance and support to personnel in problem-solving, project planning, and management, driving business growth and success.
• Supervise the work of employees in supporting roles, assigning workload and monitoring performance.
• Oversee resources management and administration procedures, ensuring compliance with regulatory requirements.
• Prepare non-routine letters and reports, handling sensitive and confidential information with discretion.
• Liaise with internal and external constituencies, ensuring effective communication and collaboration.
• Closing out NCDMB Certification, DPR, and OSP Registration and renewal, ensuring compliance with regulatory requirements.
• Organize and facilitate meetings, conferences, and special events, coordinating logistics and ensuring smooth execution.
• Provide administrative support to direct report managers and other colleagues, ensuring seamless office operations.
• Oversee the general appearance of the office, pantry, and public areas, maintaining a positive and professional image.
• Make copies, collate, bind, and staple documents and reports as needed, ensuring accurate and timely completion.
• Ensure knowledge of staff whereabouts and maintain accurate and complete sign-in/out procedures for on-site staff and consumers.
• Notify supervisors within 30 minutes of daily start time regarding staff absences/delays, updating and informing the Lagos office of same and related information.
• Adept at using all features of the telephone system and voicemail, ensuring seamless communication.
• Assist consumers/staff/visitors in parking properly at the main office location, ensuring a safe and secure environment.
• Maintain knowledge of current postal regulations and services frequently used by the organization, ensuring compliance with regulatory requirements.
• Prepare and process 100% of outgoing mail to the Lagos office or any other locations, ensuring timely and accurate completion.
• Answer customer enquiries about the company, products, and services, providing exceptional customer service.
• Set appointments, file records, and complete temporary work assigned by leadership or management, ensuring seamless office operations.