Hausa Language Support Specialist

2 days ago


Ikeja, Lagos, Nigeria Betfigo Full time
About Us

Betfigo is a dynamic organization dedicated to providing exceptional customer experiences. We value innovation, teamwork, and customer-centricity in everything we do.

The Role

This is an exciting opportunity to join our team as a Customer Service Representative, working closely with customers to address their needs and resolve issues efficiently. You will play a critical role in building trust and loyalty with our customers, ensuring their satisfaction and retention.

Responsibilities
  • Customer Engagement: Develop and maintain strong relationships with customers through effective communication, issue resolution, and proactive problem-solving.
  • Knowledge Sharing: Provide accurate and helpful information to customers regarding products or services, troubleshooting, and usage guidance.
  • Process Improvement: Contribute to ongoing process improvements by identifying areas for enhancement and suggesting solutions to optimize customer service delivery.
Requirements
  • Qualifications: 2+ years of experience in customer-facing roles, preferably in a call center or customer support environment.
  • Languages: Proficiency in Hausa and English is required, with the ability to communicate effectively in both languages.
  • Skills: Excellent communication, interpersonal, and problem-solving skills, with a focus on customer satisfaction and retention.


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