Hausa Language Support Specialist
2 days ago
Betfigo is a dynamic organization dedicated to providing exceptional customer experiences. We value innovation, teamwork, and customer-centricity in everything we do.
The RoleThis is an exciting opportunity to join our team as a Customer Service Representative, working closely with customers to address their needs and resolve issues efficiently. You will play a critical role in building trust and loyalty with our customers, ensuring their satisfaction and retention.
Responsibilities- Customer Engagement: Develop and maintain strong relationships with customers through effective communication, issue resolution, and proactive problem-solving.
- Knowledge Sharing: Provide accurate and helpful information to customers regarding products or services, troubleshooting, and usage guidance.
- Process Improvement: Contribute to ongoing process improvements by identifying areas for enhancement and suggesting solutions to optimize customer service delivery.
- Qualifications: 2+ years of experience in customer-facing roles, preferably in a call center or customer support environment.
- Languages: Proficiency in Hausa and English is required, with the ability to communicate effectively in both languages.
- Skills: Excellent communication, interpersonal, and problem-solving skills, with a focus on customer satisfaction and retention.
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