Customer Service Ambassador

3 days ago


Ikeja, Lagos, Nigeria Betfigo Full time
Job Overview

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative. As the primary point of contact for customers, you will be responsible for addressing their inquiries, resolving issues, and delivering an exceptional customer experience.

Main Responsibilities
  • Customer Communication: Handle customer inquiries and complaints promptly through various communication channels, including phone, email, and in-person interactions.
  • Cultural Competence: Communicate effectively in both English and Hausa to cater to a diverse customer base, ensuring seamless interactions and building trust with clients.
  • Issue Resolution: Identify customer needs and provide suitable solutions or escalate complex issues to the relevant department, ensuring timely resolution and maintaining high customer satisfaction levels.
  • Record Keeping: Maintain accurate records of customer interactions, feedback, and resolutions in our CRM system, enabling data-driven decision-making and continuous improvement.
Key Qualifications
  • Experience: Minimum 2 years of experience in customer service or a similar role, with a proven track record of delivering excellent results.
  • Language Skills: Fluency in Hausa and English (both written and verbal communication) is essential for effective communication with our diverse customer base.
  • Skillset: Excellent interpersonal, communication, and active listening skills are vital for building strong relationships with customers and colleagues alike.


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