Tele-Collections Specialist

Mwanga seeks a highly skilled Tele-Collection Officer to join our team. This role involves managing overdue loans, contacting customers, and advising on payment options.

• This position requires strong communication and negotiation skills to effectively manage customer relationships and recover outstanding debts.
• The ideal candidate will have 0 - 2 years of relevant work experience in tele-collections, tele-marketing, sales, or customer service.

1. Manage recovery of overdue loans by contacting customers daily/weekly and informing them of their outstanding payments.
2. Follow up with customers daily/weekly on previous payment redemption dates to ensure timely payments.
3. Advise customers on suitable payment options and negotiate payment plans to meet their financial needs.
4. Thoroughly understand assigned portfolio and product to provide accurate information to customers.
5. Respond to customer queries and escalate issues accordingly.
6. Maintain accurate, up-to-date customer account information to ensure seamless transactions.
7. Report accurate customer feedback daily/weekly to inform business decisions.

• Bachelor's degree (B.Sc) or Higher National Diploma (HND)/National Diploma (ND)
• 0 - 2 years of relevant work experience in tele-collections, tele-marketing, sales, or customer service
• Candidates must be between 20 - 33 years old
• Previous experience in tele-collections, tele-marketing, sales, and customer service will be an added advantage
• Strong written, communication, and negotiation skills
• Strong command of English language and at least one other local or international language
• Performance-driven, agile, teachable, and willing to learn
• Ability to collaborate with a team in a fast-paced environment
• Attention to detail and strong listening skills
• Persuasive, sales/marketing, and analytical skills will be an added advantage
• Proximity to Maryland (candidates should reside within Mile 12, Ketu, Anthony, Onipan, Ikeja, Fadeyi, and environs)

Mwanga offers a competitive salary range of N800,000 - N1,200,000 per annum, commensurate with experience.