Tele-Collection and Customer Service Specialist

1 week ago


Maryland, Nigeria Mwanga Full time

Job Description

About Mwanga: As a leading organization, Mwanga is committed to providing top-notch services to its clients. We are seeking a highly skilled and experienced Tele-Collection and Customer Service Specialist to join our team.

Job Summary: The Tele-Collection and Customer Service Specialist will be responsible for managing the recovery of overdue loans, contacting customers daily/weekly, and negotiating suitable payment plans. This role requires strong communication, negotiation, and analytical skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:

  1. Manage the recovery of overdue loans through effective communication with customers.
  2. Contact customers daily/weekly to inform them of their overdue loans and negotiate suitable payment plans.
  3. Respond to customer queries and escalate accordingly.
  4. Maintain accurate and up-to-date customer account information.
  5. Report accurate customer feedback daily/weekly.

Requirements:

  • Bachelor's degree in any relevant field or HND/ND in a related field.
  • 0 - 2 years relevant work experience.
  • Candidate must be within the age bracket 20 - 33 years.
  • Previous experience in tele-collections, tele-marketing, sales, and customer service will be an added advantage.
  • Strong written, communication, and negotiation skills.
  • Strong command of English Language and at least one other local or international language.
  • Performance-driven, agile, teachable, and willing to learn.
  • Ability to collaborate with a team in a fast-paced environment.
  • Attention to detail and strong listening skills.

Benefits:

We offer a competitive salary range of N200,000 - N350,000 per annum, depending on experience, plus benefits such as opportunities for career growth and professional development.

Preferred Location: Candidates should reside around Maryland (candidates should stay around Mile 12, Ketu, Anthony, Onipan, Ikeja, Fadeyi, and environs).



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