Client Relations and Account Manager Position
6 days ago
We are seeking a seasoned Client Relations and Account Manager to join our team at Jenniez School of African Interior Design. This is an exciting opportunity for a highly motivated and results-driven individual to lead client relationships, drive business growth, and contribute to the company's success.
Key Responsibilities:
- Client Onboarding and Communication: Develop and implement a comprehensive onboarding process to ensure seamless integration of new clients into our ecosystem.
- Account Management: Foster strong relationships with existing clients, identify opportunities for upselling, and deliver exceptional customer experiences.
- Collaboration with Internal Teams: Work closely with cross-functional teams to ensure timely project delivery, meet client expectations, and drive business outcomes.
- Client Retention and Upselling: Analyze client feedback, develop targeted strategies to retain clients, and identify opportunities for growth.
- Contract and Financial Management: Negotiate contracts, manage client accounts, and ensure accurate invoicing and payment processes.
- Event and Experience Management: Organize and execute high-quality client-facing events that showcase our expertise and build strong relationships.
- Reporting and Client Data Management: Maintain accurate records of client interactions, track key performance indicators, and provide actionable insights to inform business decisions.
Requirements:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum 5 years of experience in client relations, account management, or customer service, preferably in design, education, or a service-oriented industry.
- Proven track record of managing and maintaining client relationships, resolving conflicts, and driving customer satisfaction.
- Experience with CRM software and client management tools.
What We Offer:
A competitive salary range of $60,000 - $80,000 per annum, based on experience, and a dynamic work environment that values innovation, collaboration, and continuous learning.
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