Service Excellence Officer

24 hours ago


Ikeja, Lagos, Nigeria Embassy Dry-Cleaning & Laundry Services Ltd Full time
About Us:
Embassy Dry-Cleaning & Laundry Services Ltd is a reputable organization dedicated to providing high-quality dry-cleaning and laundry services. Our mission is to deliver exceptional customer experiences by employing skilled professionals who embody our values. As a key member of our team, you will contribute to our success by delivering outstanding service to our clients.

The Role:
As a SERVICE EXCELLENCE OFFICER, you will play a vital role in fostering long-term relationships with our clients. Your primary responsibility will be to ensure seamless interactions between our clients and our business. This will involve greeting and assisting customers at the reception area, handling their inquiries and requests, and maintaining accurate records of orders and deliveries. Additionally, you will provide timely updates on service timelines and address any concerns they may have. Your expertise in customer service and ability to work efficiently under pressure will make you an invaluable asset to our team.

Your Qualifications:
* A minimum qualification of OND/HND or equivalent is required
* Previous experience in customer service or a similar role would be highly advantageous (experience in the laundry industry is an asset)
* Excellent interpersonal and communication skills are essential for success in this role
* You must be able to multitask and work efficiently under pressure
* Familiarity with basic computer applications (e.g., Microsoft Office) is necessary
* Residency in the Festac, Okota, Magodo, Victoria Island, Ikoyi, Surulere areas is preferred for easy commute

Salary and Benefits:
This position comes with a competitive salary and benefits package, including opportunities for career growth and development within our organization.

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