Customer Service Ambassador

24 hours ago


Ikeja, Lagos, Nigeria Mummy Delicious Food Services Full time

Company Overview

Mummy Delicious Food Services is a leading provider of exceptional customer experiences. Our company prides itself on delivering high-quality services that exceed our customers' expectations.

Job Summary

We are seeking a highly skilled Career Professional to join our team as a Customer Service Representative. This role will involve managing customer queries and complaints, processing orders and modifications, and escalating issues across multiple communication channels.

Key Responsibilities

  • Respond to customer inquiries in a timely and professional manner.
  • Process orders and make necessary modifications to ensure customer satisfaction.
  • Educate customers on products and services offered by Mummy Delicious Food Services.
  • Escalate complex issues to senior team members for resolution.

Requirements

  • Bachelor's degree in a related field or equivalent experience.
  • Excellent communication and problem-solving skills.
  • Ability to remain calm under pressure and manage competing priorities.
  • Familiarity with computer software and systems.


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