![Embassy Dry-Cleaning & Laundry Services Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
24 hours ago
Fostering exceptional customer experiences is at the heart of our operation. We are seeking a skilled CUSTOMER SERVICE REPRESENTATIVE to join our team at Embassy Dry-Cleaning & Laundry Services Ltd. In this role, you will be the first point of contact for our clients, setting the tone for their interaction with our business.
About You:
We require an individual who possesses excellent communication skills, both written and verbal. Prior experience in customer-facing roles or similar industries would be advantageous. The ideal candidate will have the ability to multitask under pressure while maintaining a professional demeanor and appearance. Proficiency in basic computer applications (e.g., Microsoft Office) is also essential.
Responsibilities:
* Greet and assist customers professionally at the reception area
* Handle customer inquiries, complaints, and service requests efficiently
* Maintain accurate records of orders, pickups, and deliveries
* Provide timely updates on service timelines and address customer concerns promptly
* Manage incoming calls and emails, ensuring top-notch communication standards
* Collaborate with the operations team to ensure seamless service delivery
* Promote company services and upsell relevant offerings as needed
* Maintain a clean and organized reception space to enhance the customer experience
Requirements:
* Minimum qualification: OND/HND or equivalent
* Previous experience in customer service or a similar role (experience in the laundry industry is an asset)
* Excellent interpersonal and communication skills
* Ability to work efficiently under pressure and manage multiple tasks simultaneously
* Professional appearance and demeanor
* Familiarity with basic computer applications (e.g., Microsoft Office)
* Easy commute from Festac, Okota, Magodo, Victoria Island, Ikoyi, Surulere areas
Salary:
This position offers a competitive salary.
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