Transportation Coordinator

The Transportation Coordinator at Akwa Ibom Transport Company plays a vital role in ensuring seamless customer experiences by assisting passengers with booking tickets for travel. This role requires strong communication skills, attention to detail, and a commitment to meeting customer needs.

• Ticket Booking:
  • Assist customers in booking tickets for their desired destinations using the AKTC ticketing system.
  • Process bookings, issue tickets, and confirm reservations.
  • Ensure that customer information and travel details are accurately captured in the system.
• Customer Service:
  • Provide excellent customer service by addressing inquiries related to travel schedules, available routes, fares, and ticket availability.
  • Help passengers with their seating preferences and any special travel requests.
  • Resolve customer complaints, escalating issues when necessary to ensure customer satisfaction.
• Financial Transactions:
  • Handle cash and electronic payments for ticket sales, ensuring accurate receipts and records.
  • Balance the cash register at the end of each shift and report any discrepancies to the supervisor.
  • Ensure proper handling of money, tickets, and related documents.
• Operational Support:
  • Collaborate with the dispatch team to ensure timely bus departures and correct seating arrangements for passengers.
  • Coordinate with the operations team regarding any schedule changes, cancellations, or delays, and communicate these updates to customers.
  • Keep records of daily bookings and prepare reports on ticket sales, seat occupancy, and customer feedback.
• Safety and Compliance:
  • Follow all company policies and procedures, particularly regarding ticketing, and passenger safety.
  • Ensure that passengers are informed of safety procedures and regulations during their travel.
  • Monitor customer flow to avoid overbooking or seating issues.
• Administrative Duties:
  • Maintain an organized and up-to-date filing system for ticket sales, customer records, and travel schedules.
  • Help maintain a clean and orderly booking office, brochures, and travel information are readily available for customers.

• Education:
  • Minimum of SSCE/WAEC. A diploma or degree in Business Administration, Customer Service, or related fields is an advantage.
• Experience:
  • Prior experience in customer service or ticketing in a transport or hospitality environment is preferred.
• Skills:
  • Strong communication and interpersonal skills.
  • Good knowledge of ticketing systems and basic computer skills (Microsoft Office, ticketing software).
  • Ability to handle cash and electronic payments accurately.
  • Problem-solving and conflict-resolution abilities.
  • Ability to work under pressure and in a fast-paced environment.

The role of a Transportation Coordinator involves working in a busy transport terminal, handling multiple customers simultaneously, and being on your feet for extended periods. Shift work may be required, including early mornings, late evenings, and weekends.