Service Delivery Coordinator

2 days ago


Lagos, Lagos, Nigeria Jenniez School of African Interior Design Full time
Key Responsibilities
  1. Handle Inquiries and Customer Support

The customer service representative will be responsible for managing and resolving customer complaints or issues in a timely and professional manner, ensuring that clients and students receive a positive experience.

  • Manage and resolve customer complaints or issues in a timely and professional manner, ensuring that clients and students receive a positive experience.
  • Liaise with the relevant teams (e.g., academic, design, finance) to ensure issues are resolved efficiently.
  • Track and follow up on customer issues until resolution, ensuring client and student satisfaction.
  • Provide feedback to the team on recurring customer issues to improve service delivery.


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