Service Center Operations Manager
10 hours ago
We are seeking an experienced and dynamic Service Center Manager to oversee and manage our service center/workshop. The ideal candidate will demonstrate a strong understanding of diesel truck and bus diagnostics, fleet management, and maintenance, along with excellent leadership and customer service skills.
Key Responsibilities:- Oversee and manage the service center/workshop operations.
- Interface with customers, offering credible advice on service routines and maintenance services.
- Achieve company revenue targets for the workshop.
- Diagnose and identify vehicle issues or faults through customer questioning, inspection, or road test.
- Communicate inspection or identified faults with customers and offer advice on resolutions.
- Prepare service or repair order time, cost, and labor estimates and share with customers for approval.
- Schedule and organize service appointments with customers.
- Confirm and ensure all complaints are rectified with road test certification.
- Keep and refer to service history data of vehicles and advise customers on other service areas required for effective vehicle usage.
- Ensure vehicles are delivered as per agreed terms and communicate in advance in case of any delays.
- Obtain customers' signatures and approval for completed repairs or service jobs.
- Maintain high customer satisfaction standards.
- Coordinate workshop technicians and teams for quality service delivery.
- Provide weekly, monthly, quarterly, and yearly reports on workshop operations.
- Coordinate with the store manager to ensure the right spare parts are provided for vehicles.
- Manage, train, and supervise mechanics on vehicle service or repairs and approve job completion.
- Actively participate in the recruitment of the technical team.
- Maintain daily briefings, allocate tasks, and ensure all tools are accounted for and kept properly.
- Provide SLA (Service Level Agreement)/AMC (Annual Maintenance Contract) for fleet customers.
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Call Center Quality Expert
10 hours ago
Lagos, Lagos, Nigeria Mwanga Full timeAbout the RoleMwanga is seeking an experienced Call Center Quality Expert to join our team. In this role, you will play a critical part in ensuring that our call center operations meet the highest standards of quality and customer service.As a key member of our quality assurance team, you will be responsible for monitoring and evaluating call center...
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Service Delivery Coordinator
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Lagos Mainland Local Government Area, Lagos, Nigeria Marbleclear limited Full timeKey Requirements:The ideal candidate will possess:Excellent communication, emotional intelligence, and problem-solving skillsProficiency in Microsoft Office tools (Word, Excel, PowerPoint)Able to work effectively in a team environment and provide leadership when requiredResponsibilities:You will be responsible for:Overseeing and managing the service...
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Workshop Team Lead
6 days ago
Lagos Mainland Local Government Area, Lagos, Nigeria Marbleclear limited Full timeJob Description:As our Fleet Operations Manager, you will play a crucial role in ensuring the smooth operation of our service center/workshop. Key Responsibilities include:Overseeing and managing the service center/workshop operationsProviding credible advice on service routine & maintenance service to customersAchieving company's revenue targets for the...
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Fleet Maintenance Specialist
10 hours ago
Lagos, Lagos, Nigeria MarbleClear limited Full timeJob DescriptionThe successful candidate will be responsible for managing the day-to-day activities of the service center/workshop, ensuring that all tasks are completed efficiently and effectively.Key Requirements:B.Sc./B.Tech. in Mechanical Engineering.Minimum of 5 years of experience in a similar role.Practical diagnostic and resolution abilities on diesel...
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IT Operations Manager
6 days ago
Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full timeBLAKSKILL LIMITED is seeking an experienced IT Operations Manager to join our team.About the Role:The ideal candidate will have extensive experience in IT operations and a proven track record in financial services or fintech. They will be responsible for managing application environments, resolving technical issues, and collaborating with teams to ensure...
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Janitorial Services Operator
2 weeks ago
Lagos, Lagos, Nigeria Funbis cleaning services Full timeWe are looking for a highly skilled Janitorial Services Operator to join our team at Funbis cleaning services. As a key member of our cleaning staff, you will be responsible for providing top-notch cleaning services to our clients.Job Description:The successful candidate will have experience in janitorial services, with a strong attention to detail and...
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Quality Assurance Specialist
10 hours ago
Lagos, Lagos, Nigeria Mwanga Full timeJob DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team at Mwanga. As a key member of our quality assurance team, you will be responsible for ensuring that our call center operations meet the highest standards of quality and excellence.The ideal candidate will have a minimum of 2-4 years' experience in a call center...
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Customer Service Cashier for Main Service
4 days ago
Lagos, Lagos, Nigeria Main Service Logistics Full timeJob OverviewMain Service Logistics is seeking a skilled Cashier to join our team. As a key member of our sales and service team, the successful candidate will be responsible for managing customer transactions efficiently and providing excellent customer service.ResponsibilitiesProcess customer transactions accurately and efficiently.Resolve customer...
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Customer Service Representative Abuja
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Lagos, Lagos, Nigeria Main Service Logistics Full timeJob Description:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Main Service Logistics in Abuja. As a key member of our customer service team, you will be responsible for handling customer inquiries and complaints, processing orders, and managing customer relationships effectively across various...
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Truck Operator Position
3 days ago
Lagos, Lagos, Nigeria Evans Industries Limited Full timeJob DescriptionWe are seeking a highly skilled Truck Driver to join our team at Evans Industries Limited. As a key member of our logistics team, you will be responsible for transporting finished goods and raw materials over land to and from manufacturing plants or retail and distribution centers.Key Responsibilities:• Inspect vehicles for mechanical items...
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Client Success Manager
6 days ago
Lagos, Lagos, Nigeria HRD solutions Full timeKey ResponsibilitiesThe successful candidate will have the following key responsibilities:Developing and implementing effective solutions to improve program outcomesLiaising with the call center team to ensure seamless execution of programsMonitoring and analyzing key performance indicators to identify areas for improvementYou will also play a key role in...
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Verification Operations Manager
3 days ago
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Therapy Services Provider
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Facilities Operations Manager
5 days ago
Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full timeJob Description:">The successful candidate will oversee the day-to-day operations of assigned properties, ensuring optimal maintenance and efficient management of resources.Key Responsibilities:Direct routine maintenance and repairs to maintain the safety and functionality of facilities.Supervise security and cleaning vendors to ensure operational efficiency...
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Facility Operations Manager
5 days ago
Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full timeJob DescriptionAs a Senior Facility Manager at BLAKSKILL LIMITED, you will be responsible for overseeing the day-to-day operations of assigned properties. This includes ensuring optimal maintenance and management of relationships with contractors and vendors.Key Responsibilities:Direct routine maintenance and repairs to ensure safety and functionality of...
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Real Estate Operations Manager
5 days ago
Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full time**Job Description:**">We are seeking a highly skilled Property Manager to join our team at Blakskill Limited.">As a Property Manager, you will be responsible for securing new property management briefs, managing leases, and ensuring return on investment for clients. You will also handle service charge budgets, client retention, and provide administrative and...
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Senior Manager of Operational Excellence
4 days ago
Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full timeOperational LeadershipAs Senior Manager of Operational Excellence, you will be responsible for setting targets and developing performance benchmarks to maintain low default rates and achieve operational goals. You will also manage the operations budget effectively, identify cost-saving opportunities, and develop efficient operational policies, processes, and...
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Utility Operations Manager
5 days ago
Lagos, Lagos, Nigeria Jotna Nigeria Limited Full timeJob DescriptionWe are seeking an experienced Utility Engineer to join our team at Jotna Nigeria Limited. As a key member of our operations team, you will play a crucial role in ensuring the seamless operation of various utility systems. Your primary responsibilities will include maintaining 95% availability of utility and ancillary equipment, overseeing the...
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Property Operations Director
5 days ago
Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full timeJob DescriptionWe are seeking an experienced Property Manager to join our dynamic team. As a key member of our operations department, you will be responsible for securing new property management briefs, managing leases, and ensuring optimal return on investment for our clients. You will also handle service charge budgets, client retention, and provide...
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Director of Service Delivery
4 days ago
Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full timeKey ResponsibilitiesThe successful candidate will be responsible for the following key areas:Operations Management: Oversee the effective and efficient running of the firm's core service lines and branches.Client and Portfolio Management: Manage and retain the firm's clients and portfolio to ensure long-term relationships and consistent growth.Strategic...