Service Center Operations Manager

10 hours ago


Lagos, Lagos, Nigeria MarbleClear limited Full time
Job Overview

We are seeking an experienced and dynamic Service Center Manager to oversee and manage our service center/workshop. The ideal candidate will demonstrate a strong understanding of diesel truck and bus diagnostics, fleet management, and maintenance, along with excellent leadership and customer service skills.

Key Responsibilities:
  • Oversee and manage the service center/workshop operations.
  • Interface with customers, offering credible advice on service routines and maintenance services.
  • Achieve company revenue targets for the workshop.
  • Diagnose and identify vehicle issues or faults through customer questioning, inspection, or road test.
  • Communicate inspection or identified faults with customers and offer advice on resolutions.
  • Prepare service or repair order time, cost, and labor estimates and share with customers for approval.
  • Schedule and organize service appointments with customers.
  • Confirm and ensure all complaints are rectified with road test certification.
  • Keep and refer to service history data of vehicles and advise customers on other service areas required for effective vehicle usage.
  • Ensure vehicles are delivered as per agreed terms and communicate in advance in case of any delays.
  • Obtain customers' signatures and approval for completed repairs or service jobs.
  • Maintain high customer satisfaction standards.
  • Coordinate workshop technicians and teams for quality service delivery.
  • Provide weekly, monthly, quarterly, and yearly reports on workshop operations.
  • Coordinate with the store manager to ensure the right spare parts are provided for vehicles.
  • Manage, train, and supervise mechanics on vehicle service or repairs and approve job completion.
  • Actively participate in the recruitment of the technical team.
  • Maintain daily briefings, allocate tasks, and ensure all tools are accounted for and kept properly.
  • Provide SLA (Service Level Agreement)/AMC (Annual Maintenance Contract) for fleet customers.


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