Customer Service Manager

2 days ago


Lagos, Lagos, Nigeria Work in Nigeria Full time
About This Role

We are seeking a highly skilled Customer Service Supervisor to oversee our customer service operations in the confectionery industry. As a key member of our team, you will be responsible for assessing staff activities, providing regular performance feedback, and strategizing daily operations.

Responsibilities
  • Oversee customer service staff, providing feedback on their performance and coaching them to meet high standards.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Train staff in customer service best practices and company policies.
  • Monitor cashier coverage and customer flow to ensure efficient service delivery.
  • Investigate and resolve customer complaints in a timely and professional manner.
  • Assist in developing and implementing service policies, and communicate these to staff and customers.
Requirements
  • Bachelor's degree in Business Administration or a related field.
  • 4+ years of experience in a similar role, preferably in the confectionery industry.
  • Excellent communication, organizational, and people skills.
  • Proficient computer skills and knowledge of standard office practices and procedures.


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