
Customer Service Expert
2 days ago
**Company Overview:**
We are a leading confectionery services company based in Nigeria, committed to providing exceptional customer experiences. Our team is dedicated to delivering high-quality products and services that meet the needs of our valued customers.
**Job Summary:**
We are seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for responding to customer inquiries, resolving issues, and providing excellent service to our clients.
**Key Responsibilities:**
- Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
- Assist customers with placing orders, tracking deliveries, resolving issues, and providing product information.
- Keep detailed records of customer interactions, transactions, comments, and complaints.
- Identify and escalate priority issues to the appropriate team members for resolution.
- Continuously strive to improve the customer experience and contribute ideas for process enhancements.
**Requirements:
- Previous experience in customer service or a related role is preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using CRM software and other relevant tools.
- Strong attention to details.
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