Help Desk Operations Manager

17 hours ago


Abuja, FCT, Nigeria ITC Worldwide INC Full time

**Job Description:**

As a Jira ITSM Help Desk Lead at ITC Worldwide INC, you will be responsible for leading our Jira Service Management team, ensuring efficient ticket resolution, process optimization, and continuous improvement of IT support functions.

Key responsibilities include leading the IT help desk team, overseeing ticket management, monitoring system performance, and developing and implementing ITSM best practices.

Benefits:

  • Opportunity to work with a top-notch IT team.
  • Chance to develop and implement ITSM best practices.
  • Competitive salary and benefits package.

Qualifications:

  • 3+ years in IT service management, with at least 1 year leading a help desk team.
  • Hands-on experience configuring and managing Jira Service Management (JSM).
  • Strong understanding of ITIL principles and service desk best practices.
  • Familiarity with ticketing systems, automation, and reporting tools.
  • Ability to lead a team and interact with technical & non-technical stakeholders.


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