Luxury Hotel Leader

• Lead and develop a high-performing housekeeping team to deliver exceptional guest experiences and maintain luxury hotel standards.
• Design, implement, and maintain Standard Operating Procedures (SOPs) for housekeeping operations, aligning with brand standards and regulatory requirements.
• Conduct regular inspections of guest rooms and public spaces, identifying areas for improvement and implementing corrective actions.
• Provide advanced training and mentorship to housekeeping staff, promoting a culture of excellence, accountability, and continuous improvement.
• Act as a senior authority on operational matters, handling escalations, conflict resolution, and supporting team members with complex tasks.
• Evaluate team performance and implement development plans to ensure high staff engagement and retention.
• Oversee the management of housekeeping supplies, equipment, and amenities, optimizing inventory control and budget adherence.
• Forecast resource needs based on hotel occupancy and special events, ensuring adequate staffing and supply availability.
• Collaborate with Guest Relations and Front Office to ensure guest requests, special arrangements, and VIP requirements are managed effectively.
• Engage with guests directly to resolve issues and gather feedback, using insights to enhance the guest experience and inform operational improvements.
• Ensure all housekeeping activities comply with health and safety standards, managing inspections, risk assessments, and safety audits.
• Promote best practices for handling chemicals, equipment, and waste management in line with environmental and safety guidelines.
• Prepare detailed operational reports, identifying trends, challenges, and opportunities for efficiency.

Required Qualifications and Skills:

• Bachelor's degree or equivalent in Hospitality Management, Business Administration, or a related field preferred.
• Certifications in Housekeeping Management or similar disciplines are an advantage.
• Minimum of 2 - 5 years in hotel housekeeping or operations management with proven leadership experience in a high-end hotel or resort environment.
• Advanced knowledge of hotel management, housekeeping standards, and luxury service protocols.
• Strong leadership and team development capabilities, with experience managing large teams.
• Exceptional communication, conflict resolution, and guest service skills.
• Proficient in hospitality software, housekeeping systems, and Microsoft Office Suite.
• Strategic thinking and decision-making ability, with a focus on operational efficiency and excellence.
• Deep commitment to understanding and exceeding guest expectations.
• Skilled in identifying and implementing process improvements and cost-saving measures.