Revenue and Guest Satisfaction Leader

1 day ago


Lekki, Lagos, Nigeria IBIC Holdings Full time

Responsibilities:

The successful candidate will be responsible for:

  • Managing the Front Office: Supervising the front office team, overseeing daily operations, and ensuring seamless guest experiences.
  • Driving Revenue Growth: Managing and monitoring revenue-generating platforms, applying strategic pricing, and implementing promotions and direct booking incentives to maximize occupancy and guest spending.
  • Fostering Long-term Relationships: Building strong relationships with guests and corporate clients through effective CRM and loyalty programs.
  • Leading and Developing the Team: Leading, training, and developing the front office team to enhance performance and meet organizational goals.
  • Maintaining Operational Excellence: Evaluating and optimizing operational efficiency, maintaining the ambiance and standards expected at a luxury property.
  • Collaborating with Sales: Developing sales strategies and collaborating with the Sales Department for revenue optimization.


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