Luxury Hotel Floor Manager

5 days ago

Lekki Phase, Nigeria IBIC Holdings Full time
Job Description:

The Hotel Floor Supervisor will oversee the daily operations of assigned floors, focusing on guest satisfaction, operational efficiency, and team performance. This role requires a seasoned professional with significant experience in hotel management and housekeeping, who can lead a team to uphold and elevate the hotel's luxury standards.

Main Responsibilities:
  1. Lead and oversee the housekeeping team to ensure that rooms and public areas consistently meet luxury hotel standards.
  2. Develop, implement, and maintain SOPs (Standard Operating Procedures) for housekeeping operations, ensuring compliance with brand standards and regulatory requirements.
  3. Conduct high-level inspections of guest rooms and public spaces, identifying areas for improvement and implementing corrective actions.
  4. Provide advanced training and mentorship to the housekeeping staff, promoting a culture of excellence, accountability, and continuous improvement.
  5. Act as a senior authority on all operational matters, handling escalations, managing conflict resolution, and supporting team members with complex tasks.
  6. Evaluate team performance and implement development plans to ensure high staff engagement and retention.
  7. Oversee the management of housekeeping supplies, equipment, and amenities, optimizing inventory control and budget adherence.
  8. Forecast resource needs based on hotel occupancy and special events, ensuring adequate staffing and supply availability.
  9. Collaborate with Guest Relations and Front Office to ensure guest requests, special arrangements, and VIP requirements are managed effectively.
  10. Engage with guests directly to resolve issues and gather feedback, using insights to enhance the guest experience and inform operational improvements.
  11. Ensure all housekeeping activities comply with health and safety standards, managing inspections, risk assessments, and safety audits.
  12. Promote best practices for handling chemicals, equipment, and waste management in line with environmental and safety guidelines.
  13. Prepare detailed operational reports, identifying trends, challenges, and opportunities for efficiency.
  14. Lead initiatives to enhance operational standards, reduce costs, and improve guest satisfaction through innovation and staff training.

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