Senior Business Analyst

2 days ago

Abuja, FCT, Nigeria Itc Worldwide Full time ₦1,200,000 - ₦3,600,000 per year


Location: Onsite Abuja, FCT

Employment Type: Full-Time

We are seeking a Senior Business Analyst with deep expertise in CRM systems and workflow management to join our team in Abuja. This role is ideal for a strategic thinker who thrives in a fast-paced, high-impact environment and can translate complex business needs into actionable technical solutions. You will work closely with cross-functional teams across Marketing, Sales, Order Management, Fulfillment, and Product to deliver integrated CRM and service delivery solutions.

Key Responsibilities

CRM & Business Process Analysis

  • Lead the design and implementation of enterprise-wide CRM solutions integrated with Quote-to-Cash and order fulfillment processes.
  • Facilitate requirements gathering using Agile or Business Process Analysis (BPA) methodologies.
  • Develop end-to-end test cases across multiple applications and ensure alignment with business goals.
  • Collaborate with stakeholders to refine business requirements, use cases, and ensure traceability.
  • Document assumptions, assess system change impacts, and identify risks and benefits of alternate designs.

Marketing & Event Strategy

  • Support marketing initiatives by shaping programs, crafting compelling narratives, and tracking KPIs.
  • Align event strategies with marketing funnels and customer journeys to drive demand generation.
  • Build and execute campaigns, workflows, lead scoring, and nurture streams using CRM tools.

Cross-Functional Collaboration

  • Partner with internal teams and external vendors to define and implement business requirements.
  • Provide support for software testing, debugging, and quality assurance.
  • Deliver clear and concise status reports on project progress, risks, and dependencies.
Required Qualifications
  • 8+ years of experience in business operations, system support, or process design.
  • Proven experience with CRM platforms (e.g., Dynamics 365, HubSpot).
  • Strong background in workflow management and process flow creation.
  • Experience in full lifecycle implementation: requirements, design, configuration, testing, deployment.
  • Exceptional communication and storytelling skills to convey insights and drive action.
  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple projects in a dynamic, fast-paced environment.
Preferred Qualifications
  • Bachelors degree in Business Administration, Computer Science, Information Systems; MBA is a plus.
  • 5+ years in change management and documentation of methods and procedures.
  • Experience in B2B service delivery and telecom industry.
  • Familiarity with Agile methodologies, Visio, SharePoint, and JIRA.
  • Experience with Google Analytics, LinkedIn Ads, and Google Ads.
  • Sales support experience and training facilitation skills.
  • Knowledge of Power Platform (automation) is a big plus.
Top 5 Must-Haves
  1. Proven success delivering high-level, bespoke events with discretion and stakeholder management.
  2. Strong writing and communication skills with experience in program development.
  3. Ability to track KPIs and tie performance outcomes to marketing goals.
  4. Understanding of marketing funnels and customer journeys.
  5. Strong organizational skills and adaptability to shifting priorities.

  • Senior Analyst, PHI

    2 days ago

    Abuja, FCT, Nigeria APIN Public Health Initiatives Full time ₦1,200,000 - ₦2,400,000 per year

    JOB TITLE: Senior Analyst, PHIJOB LOCATION: PHIS3 Office, Abuja ADVERTISEMENTJOB DETAILS:PHIS3 is seeking a skilled and motivated Senior Analyst specializing in C#, .NET, and backend development.This role focuses on designing, building, and maintaining high-performance web, desktop, and modern applications.The Senior Analyst will develop and optimize...

  • Senior Analyst

    4 days ago

    Abuja, FCT, Nigeria Louer Global Limited Full time ₦3,000,000 - ₦3,600,000 per year

    Job Title: Senior AnalystLocation: Wuse 2, AbujaJob Type: Full-timeSummary:Louer Group is a multi-sector group of companies dedicated to driving global impact and innovation. We build and enable systems and processes that power a limitless and sustainable future. Our core focus spans public governance, finance, technology, energy, agriculture and frontier...

  • Functional Test Analyst

    2 days ago

    Abuja, FCT, Nigeria Tezza Business Solutions Full time ₦3,500,000 - ₦6,000,000 per year

    Job Title: Functional Test AnalystLocation: Abuja (Hybrid)About the RoleWe are looking for a skilled Functional Test Analyst with strong analytical and testing skills to join our project team. The ideal candidate will be responsible for ensuring that software applications meet business and functional requirements through meticulous test planning, execution,...

  • Senior Analyst

    4 days ago

    Abuja, FCT, Nigeria Stateside Microfinance Bank Full time ₦1,800,000 - ₦4,500,000 per year

    Job Title: Senior AnalystLocation: Wuse 2, AbujaJob Type: Full-timeSummary:Louer Group is a multi-sector group of companies dedicated to driving global impact and innovation. Webuild and enable systems and processes that power a limitless and sustainable future. Our core focusspans public governance, finance, technology, energy, agriculture and frontier...

  • Functional Test Analyst

    4 days ago

    Abuja, FCT, Nigeria Tezza Business Solutions Ltd Full time ₦900,000 - ₦1,200,000 per year

    Functional Test AnalystTezza Business Solutions LtdSupply Chain & ProcurementAbuja Full TimeIT & Telecoms ConfidentialMinimum Qualification :Experience Level : Mid levelExperience Length : 3 yearsJob Description/RequirementsJob Title: Functional Test AnalystLocation: Abuja (Hybrid)About The RoleWe are looking for a skilled Functional Test Analyst with strong...

  • Business Analyst

    4 days ago

    Abuja, FCT, Nigeria Hayok Medicare Full time ₦1,500,000 - ₦4,500,000 per year

    Role: Business Analyst / Product OwnerMinimum Experience / Key SkillsExperience in financial systems, MSME platforms, or e-commerce; proven ability to conduct market research, business process mapping, and define user stories for complex, regulated systems.Required Certification (Minimum): Have CBAP or CSPO

  • Finance Analyst

    2 days ago

    Abuja, FCT, Nigeria Neveah Limited Full time ₦1,500,000 - ₦3,000,000 per year

    Neveah Limited is a leading commodities trading company located in Abuja, Nigeria which deals in Base Metals, Minor Metals and Agro Commodities.We are recruiting to fill the position below: Job Position: Finance AnalystJob Location: Abuja (FCT)Employment Type: Full-timeBrief Job OverviewWe are looking for a Finance Analyst to join our team, a mid-level...

  • Graduate Business Analyst Programme

    2 days ago

    Abuja, FCT, Nigeria Sahara Group Full time

    Sahara Group is a leading international energy and infrastructure conglomerate with operations in over 38 countries across Africa, Middle East, Europe and Asia. Spanning three decades, we have broken ground and challenged stereotypes across the global business landscape. The women and men who make up our organization are our strongest levers for...

  • Senior Sales Data Analyst

    2 days ago

    Abuja, FCT, Nigeria Itc Worldwide Full time ₦3,000,000 - ₦4,000,000 per year

    ITC WORLDWIDE is seeking a dynamic and experienced Senior Sales Data Analyst  Onsite Abuja, CBD, FCT, NG *HUBSPOT CERTIFICATION REQUIRED*Microsoft Certified - MS SQL/AZ900 / PL500/ DP500/AZ 204HubSpot CRM Management. - Support sales team members in their daily use of HubSpot.- Ensure data accuracy, cleanliness, and completeness within HubSpot.-...

  • Business Process Operations Analyst

    2 days ago

    Abuja, FCT, Nigeria Itc Worldwide Full time ₦250,000 - ₦750,000 per year

    ITC WORLDWIDE is seeking a dynamic and experienced BPM (GTM) PlannerJob Title - Business Process Operations Analyst (GTM Planning)Office: Abuja, FCT, CBDThe ideal candidate will have prior work experience in Partner Ecosystems, Sales, Sales Strategy & Operations or Revenue Operations. The role requires strong analytical skills and unwavering attention to...