Client Project Manager

2 days ago

Lagos, Lagos, Nigeria Dimension Data Full time $60,000 - $120,000 per year

Key Roles and Responsibilities:

  • Leads and directs concurrent standard or complex projects.

  • Engages with stakeholders to deliver projects from original concept through final implementation.

  • Ensures client satisfaction and manage escalations, acting as a single point of contact to the client.

  • Ensures that the project delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.

  • Manages the delivery of the project, including rigorous scope control and change management.

  • Ensures client satisfaction and manage escalations, acting as a single point of contact to the client.

  • Documentation and management of risks and issues.

  • Ensures clear and concise communications to all stakeholders.

  • Provides pre-sales support by working with sales teams to scope and cost a project solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.

  • Identifies opportunities and influences the sale by conducting a business conversation with the client positioning organizational consulting and technical services offerings.

  • Coordinates activities of the project teams through task delegation or resource assignment etc.

  • Performs any other related task as required.

Knowledge and Attributes:

  • Proven project management skills, including the ability to plan, organize, and execute projects from initiation to completion.

  • Ability to establish strong relationships with internal stakeholders and external clients.

  • Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.

  • Good written and verbal communication skills.

  • Ability to manage complex tasks.

  • Good business acumen and commercial skills.

  • Passionate, strong initiative, self-driven with a commitment to succeed.

  • Excellent influencing ability whilst taking a collaborative approach.

  • Detail oriented and decisive in approach.

  • Ability to promote project services to both internal stakeholders and external clients.

  • Competent in project change management.

  • Extensive knowledge of the industry, domain, or technology related to the client's project.

  • Seasoned problem-solving and analytical skills to identify and address issues that may arise during project implementation.

Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent in project management or related field.

  • Relevant project management certifications preferably PMP required.

  • ITIL certification is beneficial.

Required Experience:

  • Extensive project management experience in the IT industry.

  • Proven client engagement experience.

  • Demonstrated understanding of the project life cycle.

  • Competency in project change management.

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Job Type: Full-time

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