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Customer Experience Sales Specialist

2 weeks ago

Abuja, FCT, Nigeria TalentPop App Full time

Customer Experience Sales Specialist at TalentPop App: Elevating Service to Sales

At TalentPop App, we believe the best support is the best sales strategy. We partner with high-growth e-commerce brands to integrate exceptional customer service with aggressive sales conversion goals. As a
Customer Experience Sales Specialist
, you are the vital link, ensuring every interaction—from initial inquiry to post-purchase support—is an opportunity to build loyalty and drive revenue.

If you are passionate about delivering a premium customer experience while hitting sales targets in a dynamic e-commerce environment, this is your opportunity

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK

To ensure your application is reviewed directly by the
Recruitment Team
, you
must
follow these critical steps exactly.
Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.

  • When selecting the position during your application, please choose "Brand Concierge" from the list of available roles.
  • In the application form, you'll be asked for an application code – please enter BCS in that field.

Your Dual Role: Driving CX and Sales Success

  • Premium Customer Engagement: Serve as the brand's voice, communicating via phone, email, live chat, and SMS to expertly resolve inquiries and provide personalized product guidance.
  • Direct Revenue Generation: Proactively identify and execute high-value sales actions, including upselling, cross-selling, and product bundling, to maximize the average order value (AOV).
  • Sales Recovery & Retention: Implement targeted efforts for abandoned cart assistance, subscription recovery, and winback campaigns to recapture lost sales and boost customer lifetime value (LTV).
  • Brand Concierge Service: Deliver a consistently high-end, consultative experience that aligns with the brand's identity, making the customer feel valued throughout their journey.
  • Post-Purchase Excellence: Efficiently manage all order-related concerns (tracking, returns, and exchanges), ensuring a seamless experience that encourages immediate repeat sales.
  • Data & Process Improvement: Accurately log customer interactions and sales data, monitoring feedback trends to collaborate on continuous improvements in the customer experience and sales workflow.

What We Look For In a Specialist

  • 1+ year of proven remote/online sales and customer support experience is mandatory.
  • Prior E-commerce Experience is Essential: You must be comfortable with the sales-focused elements of e-commerce support (e.g., upselling, subscription recovery, post-purchase sales).
  • Exceptional Communication & Persuasion: A natural ability to build rapport quickly and skillfully convert customer conversations into closed sales opportunities.
  • Required experience in customer service across phone, email, or chat; direct e-commerce sales conversion experience is highly preferred.
  • Working knowledge of e-commerce platforms like Shopify, CRM tools, or other customer engagement technology is a definite asset.
  • Goal-oriented, self-starter who thrives in a fast-paced, high-performance remote environment.

Technical Requirements For a Seamless Remote Setup

  • A dedicated PC or laptop with an i5 processor or a comparable modern equivalent.
  • A stable, high-speed internet connection providing a minimum of 15 Mbps for both upload and download speeds.
  • A quiet, professional workspace suitable for conducting clear, uninterrupted calls.

Why Join TalentPop App?

  • Sales Incentives: Opportunity to earn commissions alongside your base salary, plus reliable annual performance-based raises.
  • Health & Well-being: Comprehensive HMO health coverage or a monthly health stipend, plus paid time off.
  • Recognition: Generous performance and recognition bonuses for top contributors.
  • Flexibility: 100% permanent work-from-home setup—no commute required.
  • Growth Path: A supportive team culture with clear avenues for career advancement and skill development.

Ready to blend world-class customer experience with effective sales conversion? Apply now to become our next Customer Experience Sales Specialist at TalentPop App