Manager - Solution rise Business NG

4 days ago

Lagos, Lagos, Nigeria MTN Full time ₦15,000,000 - ₦30,000,000 per year

Reports To: Senior Manager - Solution Development

Division: Enterprise Business

Mission: 
  • Drive the development of new products and enhancements of existing solutions, in line with MTNs Business Strategy and in a manner that positions MTN as a force within the technology space.
  • Facilitate the delivery of other services through MTN ecosystem partners, driving robust engagement with key internal and external stakeholders.
  • Ensure relevant stakeholders understand the Lead-to-Cash (L2C) process for all solutions and services, leveraging robust change management and capacity development techniques.


Description:
  • Rendering prompt solution support to Segment teams, Sales & Clients success teams on new products delivered through:
    • Periodic training and support on new products and services delivered.
    • Periodic participation in key customer meetings and workshops to enhance closure of major customer deals.
  • Key representation in key industry technology meetings and in regulatory engagements on new innovations, standards, and technologies
  • Drive the adoption and implementation of Agile best practices and ceremonies within the squad.
  • Prioritize key product features and functionalities across multiple product owners and user experience platforms such as eShop, self-service portals and other digital channels to ensure timely delivery and alignment with business goals.
  • Drive E2E management of the product and initiative development process in terms of quality, timely delivery, and scope management through:
    • Effective scoping and phasing of product deliveries within agreed timelines
    • Regular coordination with the quality assurance & testing team for scripting test cases, product validations, spotting any deviations from the agreed business requirements, and performing periodic product quality & performance checks to lift product quality via:
    • Rendering support in fixing issues identified
    • Raising change requests where necessary to facilitate improvements and enhancements.
  • Adopt robust business analysis practices to ensure adequate solutioning/architecting through: 
  • Facilitating cross-functional engagements with relevant stakeholders in EB-Segments, Clients services, Sales, Business Dev & outside EB to support requirement reviews, analysis, management & documentation with the aim of delivering business value. 
  • Documenting detailed business requirements for the proposed concepts/ business constructs from key stakeholders
  • Contribute to effective change/transition management, as part of the GTM planning and execution
  • Document relevant processes and artifacts e.g., FAQs, customer journeys, Lead-to-Cash (L2C) & Issue -resolution and escalation path documentations.
  • Maintain and manage a transition checklist to govern the go-live/ transition to production process.
  • Establish post-implementation monitoring and early-life support structures, facilitating early resolution of issues
  • Define and implement Key Performance Indicators and Metrics for support and operational activities and use these metrics to drive service delivery excellence
  • Interlocking with Business intelligence team to ensure product performance and revenue insights are accurately reported & consistently monitoring product performance if there are any deviations from the budget with the aim of:
  • Investigating any anomaly in the product configuration.
  • Engaging the Segments/CVM team and suggesting possible interventions to improve the product performance. 
  • Engaging IT operations in the event of possible defects and resolutions.
  • Use data to inform direction and leverage analytics to measure the efficiency of both user-facing features and platform performance such as eShop, and other digital channels.


Education:
  • A first degree or its equivalent in Computer science, Business Administration, Sales and Marketing or Business-related discipline
  • A master's degree in business administration or marketing will be an added advantage.
  • Fluent in English and the language of the country preferred.


Experience:

6–13 years' experience, which includes:
  • 5+ years of product development and systems integration with a proven track record of successfully launching and scaling products that are both user-focused and technically complex.
  • Proven experience in leading and working with agile development teams, business analysis, project/change management, process improvement, and re-engineering.
  • Good understanding of OSS/BSS & payment systems, networks and mobile telecoms, mobile applications, and emerging technologies
  • Good knowledge of data architecture and structuring is advantageous.
  • Experience working in a global/multinational enterprise (understanding emerging markets is advantageous).

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