Scrum Master

JOB OBJECTIVE(S) Performsthe following key functions at the Digital Innovation Lab: 1. Facilitate Agile Processes 2. Removing Impediments in Project Delivery 3. Coach the Team on Agile and Scrum Principles: 4. Stakeholder Communication and Alignment: 5. Champion Innovation Culture: 6. Team Performance and Health Monitoring: 7. Facilitate Sprint Goals and Backlog Refinement: 

DUTIES & RESPONSIBILITIES 1. Facilitate Agile Processes:
• Guide teams through agile Scrum ceremonies (Daily Stand-ups, Sprint Planning, Retrospectives, Sprint Reviews).
• Promote adherence to agile methodologies while ensuring compliance with banking regulations and policies.
• Collaborate with Product Owners to refine and prioritize the product backlog, focusing on customer-driven financial innovation.
• Drive and monitor AGILE delivery process as a methodology for implementing innovative solutions in the Lab. 2. Remove Impediments:
• Identify and help remove obstacles that hinder the team's progress, ensuring they can focus on delivering quality work.
• Coordinate with external teams or departments to resolve blockers. 3. Coach the Team on Agile and Scrum Principles:
• Educate team members, stakeholders, and the organization on Agile methodologies and best practices.
• Guide the team on how to self-organize, prioritize tasks, and deliver incremental value. 4. Stakeholder Communication and Alignment:Liaise with Product Owners, stakeholders, and leadership to ensure that the vision and goals of the lab's projects are well understood by the team.
• Report on the progress of the sprints, potential risks, and impediments to key stakeholders. 5. Champion Innovation Culture:
• Promote a mindset of experimentation, innovation, and collaboration.
• Facilitate brainstorming sessions, workshops, and cross-functional collaboration to foster innovation.
• Encourage creative problem-solving and quick adaptation of new ideas into sprints. 6. Team Performance and Health Monitoring:
• Ensure that team dynamics are healthy and sustainable.
• Identify potential areas of team fatigue or burnout and address these issues proactively. 7. Facilitate Sprint Goals and Backlog Refinement:
• Assist the Product Owner in refining and maintaining the product backlog.
• Ensure the Sprint goals are clearly defined and achievable. 8. Maintain confidentiality of all Information entrusted while delivering projects. 9. Ensure compliance with the principles and policies in the Information Security Handbook. 10. Perform other functions asrequired to supportthe business in achieving itsstrategic objectives

JOB REQUIREMENTS Education Minimum of a first degree orits equivalent in Computing or Technology related disciplines Masters, MBA or a recognized professional certification (e.g., Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master (SSM))will be an added advantage Experience A minimum of 3 years' relevantworking experience in an agile environment 

KEY COMPETENCY REQUIREMENTS Knowledge
• Strong understanding of Agile methodologies (Scrum, Kanban, SAFe, LeSS)
• Deep knowledge of Scrum framework (roles, events, artifacts, and rules)
• Experience in Agile project management and coaching teams on Agile best practices
• Familiarity with Agile scaling frameworks(e.g., SAFe, Nexus, LeSS)
• Understanding of software development lifecycle (SDLC) and DevOps principles
• Knowledge of Agile tools like JIRA, Azure DevOps, Trello, Confluence, Miro
• Experience with Agile metrics(velocity, cycle time, burndown charts) for tracking team performance
• Strong grasp of stakeholder management and servant leadership principles Skill/Competencies
• Exceptional facilitation and coaching skillsto guide teams in Agile adoption
• Strong problem-solving and analytical skillsto remove blockers and improve workflows
• Excellent communication and interpersonal skillsto collaborate across teams and levels
• Conflict resolution and negotiation skillsto handle team dynamics and stakeholder expectations
• Proactive mindsetto identify risks, impediments, and areas for improvement
• Leadership and team management skillsto foster self-organization and continuous improvement
• Ability to drive change management and Agile transformation initiatives
• Customer-focused and business-oriented mindset to align Agile practices with organizational goals
• Ability to influence without authority, ensuring smooth collaboration across teams