Social Media
4 days ago
We're seeking a creative and customer-focused Social Media & Customer Support Officer to manage our online presence and ensure a smooth customer experience. The ideal candidate is proactive, engaging, and skilled at creating digital content that connects with audiences while representing the brand's voice.
Key Responsibilities
- Manage and grow the company's social media pages (Instagram, TikTok, etc.).
- Create, schedule, and post engaging content that aligns with the brand's tone and goals.
- Respond to customer inquiries, comments, and messages promptly and professionally.
- Monitor social media trends and competitor activities to identify growth opportunities.
- Collaborate with the team to plan and execute social media campaigns and promotions.
- Handle customer complaints, process inquiries, and escalate issues when necessary.
- Track analytics and prepare simple reports on engagement and performance.
Requirements
- Bachelor's degree in any related field.
- 2–3 years of proven experience managing social media pages for a brand or business.
- Strong communication and writing skills.
- Ability to multitask and manage time effectively.
- Creative mindset with a good eye for visuals and trends.
- Basic knowledge of social media analytics tools (e.g., Meta Business Suite, TikTok analytics).
- Previous experience in customer service is an advantage.
- Portfolio needed.
Job Type: Full-time
Pay: From ₦150,000.00 per month
Application Question(s):
- Are you available for an interview this week?
- Briefly describe your previous experience as a Social Media & customer support representative in a retail company
Experience:
- Social Media & Customer Support : 2 years (Required)
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