Team Lead, Settlement Operations

5 days ago

Lagos Island Nigeria Workskuad Full time ₦1,500,000 - ₦3,000,000 per year

Our client is a key player in the financial service sector. They are currently looking to hire a team lead, settlement operations. JOB OBJECTIVE: Oversee settlement activities in line with regulatory compliance, service delivery, and control, and liaising with internal and external parties for escalated resolutions ACCOUNTABILITIES  1. Engage business units in areas of business and product development to give input on areas of settlement 2. Liaise with switching companies on escalated issues 3. Review and ensure all settlement and reconciliation transactions are done as at when due. 4. Oversee an effective dispute resolution process in line with regulatory standards in order to avoid loss of fund 5. Assist the Head of digital operations to ensure delivery of efficient support on all alternate channels. 6. Authorize account opening for collection accounts. 7. Resolve issues regarding recall of funds from other banks 8. Authorization of postings through bulk transactions and core banking application. 9. Oversee activities in interbank electronic funds transfers. 10. Develop initiatives for process improvement and digitization of processes. KEY PERFORMANCE INDICATORS FINANCIAL - Bank's PBT CUSTOMER - Monthly customer satisfaction rating PEOPLE - Learning Score PROCESS & OTHERS - Quality of initiatives for process improvement - TAT on all settlement and reconciliation - Compliance with regulatory requirements with stipulated time frame - Reconciliation of accounts under the unit - Value of account write -off RISK & CONTROL - Internal audit rating - Fraud and operational losses REQUIRED COMPETENCIES FUNCTIONAL/ TECHNICAL COMPETENCIES: - Knowledge of Card & Card operations - Knowledge of Banking Operations - Marketplace Knowledge - Knowledge of payment systems - Interbank Settlement & Clearing - Operational Risk Management - Understanding of forex markets & Operations - Stakeholder Management - E -Banking Savvy - Knowledge of global business environment - Communication - Product Knowledge - Knowledge of Extant Regulations & Provisions - Data/Information Management - Negotiation - IT Appreciation & Application GENERAL COMPETENCIES: - Presentation skills - Reporting - Quality Assurance - Financial Acumen BEHAVIOURAL COMPETENCIES: - Interpersonal relations - Initiative - Decision quality & Problem solving - Time & Self -Management ORGANISATIONAL COMPETENCIES: - Attention to Detail (Excellence) - Continuous Learning - Drive for Results (Efficiency) - Customer focus

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