customer service representative
6 days ago
POSITION SUMMARY :
The Customer Service Representative is the front line of customer interaction, responsible for handling all customer inquiries, complaints, and support requests across multiple channels to ensure exceptional customer satisfaction and loyalty.
KEY RESPONSIBILITIES
Customer Support (50%)
Respond to customer inquiries via phone, email, WhatsApp, and social media
Handle order status inquiries, product questions, and general support
Process order modifications, cancellations, and special requests
Provide product recommendations and usage guidance
Track and follow up on customer issues until resolution
Maintain accurate records of all customer interactions in CRM
Order Management Support (20%)
Assist customers with order placement and checkout issues
Coordinate with logistics team on delivery inquiries
Process return and exchange requests
Handle payment-related questions and issues
Update customers on order status and tracking
Resolve order discrepancies and errors
Complaint Resolution (15%)
Handle customer complaints with empathy and professionalism
Investigate issues and determine appropriate solutions
Escalate complex issues to Customer Service Manager
Follow up to ensure customer satisfaction post-resolution
Document complaint patterns for management review
Product & Service Knowledge (10%)
Maintain expert knowledge of all Beauty Hut products
Stay updated on new product launches and promotions
Understand skincare basics to provide informed guidance
Learn company policies, procedures, and systems
Participate in product training sessions
Reporting & Documentation (5%)
Log all interactions in CRM/support system
Generate daily activity reports
Track resolution times and outcomes
Contribute to knowledge base documentation
Report trends and recurring issues to management
Benefits – HMO, Pension and 13th Month.
Job Type: Full-time
Pay: ₦200,000.00 per month
-
Customer Service Representative
4 days ago
Lekki, Lagos, Nigeria KESHAB PROPERTIES & INVESTMENT LTD Full timeCompany DescriptionKeshab Properties & Investment Ltd is a trusted real estate firm in Nigeria, dedicated to providing genuine and affordable properties to individuals and corporate entities. Focused on reducing the housing deficit, the company combines a modern approach with a deep passion for connecting people to their ideal homes. With a reputation for...
-
Customer Service Representative
2 days ago
Lekki, Lagos, Nigeria Okunriin Full timeWe're Hiring: Customer Service Representative (Guest Concierge / Front Desk) – Okunriin HavenOkunriin Haven is looking for a warm, professional, and well-organized Customer Service Representative (Guest Concierge / Front Desk) to serve as the first point of contact for our guests and clients.This role is ideal for someone who delivers exceptional service,...
-
Customer Sevice Representative
2 weeks ago
Lekki, Lagos, Nigeria 24hrs Gas Full timeThis is a full-time role for a customer service Representative at 24hrs gas Ltd. The customer service Rep Will be responsible for attending to clients and conducting sales, providing exceptional customer service, and making sure customers receive their orders on time . the role is base in lbs ajah lekki.RequirementsSales and Customer Service Skills.Excellent...
-
Lekki, Lagos, Nigeria Auremide Home Fragrances & More Full timeAre you friendly, organized, and social media savvy? We are looking for a Customer Service Representative & Social Media strategist. We are seeking a dynamic and customer-focused individual to serve in this role. This dual-role position is ideal for someone with strong communication skills, a passion for customer satisfaction, and a flair for creative and...
-
Customer Service
6 days ago
Lekki, Lagos, Nigeria Premium Power Solutions Limited Full timeCompany:E.U Premium Power Solutions Ltd.Location:Lagos Island (Onsite only)Employment Type:Full-timeSalary:₦400,000 gross/monthRole OverviewTheCustomer Service & Sales Executive (Maintenance Division)is acommercially responsible rolethat owns theend-to-end customer journeyfor maintenance clients from inquiry to service delivery, revenue generation,...
-
Customer Service Specialist
15 hours ago
Lekki, Lagos, Nigeria MedricVision Full timeCompany DescriptionMedricVision is a start up ophthalmic practice dedicated to providing personalized care to individuals experiencing visual disturbances and ocular pathologies. In a warm and welcoming environment, the clinic offers comprehensive eye examinations utilizing advanced computerized technology. MedricVision specializes in a range of services,...
-
sales representative
2 weeks ago
Lekki, Lagos, Nigeria 24hrs Gas Full timeThis is a full-time role for a Sales Representative at 24hrs gas Ltd. The Sales Rep Will be responsible for attending to clients and conducting sales, providing exceptional customer service, and making sure customers receive their orders on time . the role is base in orchid road lekkiRequirementsSales and Customer Service Skills.Excellent...
-
Sales Representative
6 days ago
Lekki, Lagos, Nigeria Norgren-met Pneumatics Full timeThe client is a premium fashion brand that curates exclusive, high-quality luxury wear for men and women. We pride ourselves on delivering timeless elegance, exceptional customer service, and a shopping experience that reflects sophistication and style.Job SummaryWe are seeking a Sales Representative who is passionate about fashion, has a flair for luxury,...
-
Customer Service Assistant
6 days ago
Lekki, Lagos, Nigeria Amy Consulting Full timeOur client, an Islamic Lifestyle Brand, is currently seeking a qualified Customer Service Assistant who will be responsible for providing day-to-day operational and customer service support to the team.Key ResponsibilitiesAttend to customer queries and inquiries promptly and professionally via Instagram and WhatsApp.Attend to walk-in customers in a courteous...
-
Front Desk Representative
2 days ago
Lekki, Lagos, Nigeria Itoro Casa Full timeCompany DescriptionItoro Casa is a premium full-service design firm specializing in interior design, planning, and scenting solutions for corporate and residential clients. Renowned for its exclusive and professional services, Itoro Casa takes pride in creating elegant and functional spaces tailored to individual client needs. With a focus on quality and...