Customer Service Assistant

1 day ago

Lekki, Lagos, Nigeria Amy Consulting Full time

Our client, an Islamic Lifestyle Brand, is currently seeking a qualified Customer Service Assistant who will be responsible for providing day-to-day operational and customer service support to the team.

Key Responsibilities

  • Attend to customer queries and inquiries promptly and professionally via Instagram and WhatsApp.
  • Attend to walk-in customers in a courteous and professional manner.
  • Ensure the store is tidy at all times and products are clean and well-presented.
  • Prepare and fulfill customer orders accurately, providing clear information on delivery timelines.
  • Follow up with customers to confirm receipt of goods in good condition.
  • Liaise with delivery agents to ensure timely delivery of orders.
  • Provide quotations and confirm product availability.
  • Handle payment transactions and confirm payments before order fulfillment.
  • Adhere strictly to company policies and procedures when assisting customers.

Key Requirements

  • Excellent verbal and written communication skills.
  • Strong attention to detail and ability to take initiative.
  • Proven customer service skills with the ability to handle difficult customers professionally.
  • Ability to work long hours and perform effectively under pressure.
  • Flexibility and adaptability.
  • Good organizational skills.
  • Excellent computer and digital communication skills.

Work Schedule

  • 4 days per week, with working days rotating based on the roster.

Job Type: Full-time

Pay: ₦90,000.00 per month

Application Question(s):

  • Do you have good knowledge of Islam?

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