Telesales/Call Centre Agent

6 days ago

Lagos, Lagos, Nigeria Daytona 247 Peoples pharmacy and supermarket Full time ₦300,000 - ₦600,000 per year
Daytona 247 Peoples pharmacy and supermarket
Customer Service & Support

Lagos Full Time

Retail, Fashion & FMCG NGN 75, ,000 Plus Commission

Skills Required

Effective Communication Sales-Oriented Analytical Skills Attention-to-details Time-management Multi-tasking

Job Summary

We are seeking a resourceful, hardworking, innovative and sales oriented Telesales/Call Centre Agent to join our dynamic team

  • Minimum Qualification : HND
  • Experience Level : Entry level
  • Experience Length : 2 years
Job Description/Requirements

Responsibilities:

  • Manage large amounts of inbound and outbound calls promptly.
  • Answering customers' phone calls professionally and responding to customer inquiries and complaints.
  • Use our CRM system(Zoho) to update records and monitor sales pipelines.
  • Follow communication scripts when handling different topics.
  • Raise tickets for all issue-related calls and messages (WhatsApp, Slack and our other social media platforms)
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Seize opportunities to upsell and cross-sell products when they arise.
  • Meet and exceed personal/team qualitative and quantitative targets.
  • Making sales or recommendations for products or services that may better suit the client's needs.
  • Close sales expeditiously via phone calls and other platforms.
  • Develop long-term relationships and ensure high customer satisfaction.

Requirements:

  • 2 years experience
  • Minimum of HND

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