Information Technology Support

4 days ago

Lagos, Lagos, Nigeria Estech Global Full time ₦1,200,000 - ₦1,500,000 per year
Estech Global
Engineering & Technology

Lagos Full Time

IT & Telecoms NGN 150, ,000

Job Summary

We seek a suitable candidate for this position.

  • Minimum Qualification : OND
  • Experience Level : Mid level
  • Experience Length : 3 years
Job Description/Requirements

Responsibilities:

  • Troubleshooting and Problem Solving: Identifying, diagnosing, and resolving hardware, software, and network issues.
  • System Maintenance and Monitoring: Ensuring the smooth operation of computer systems, servers, and networks, including regular maintenance, updates, and performance monitoring.
  • Security Management: Implementing and maintaining security measures to protect systems and data from threats and unauthorized access.
  • Hardware and Software Management: Installing, configuring, and updating hardware and software components, including operating systems, applications, and network devices.
  • Network Administration: Managing and maintaining local area networks (LANs), wide area networks (WANs), and cloud networks.
  • Data Backup and Recovery: Implementing and managing data backup and recovery procedures to prevent data loss.
  • Technical Documentation: Creating and maintaining accurate documentation of IT systems, configurations, and procedures.
  • Researching New Technologies: Staying up-to-date on the latest technologies and recommending potential upgrades or new solutions to improve efficiency and productivity.

Supporting and Collaborative Responsibilities:

  • Providing Technical Support: Offering assistance to other employees with IT-related issues and questions.
  • Training and Guidance: Providing training and guidance to users on IT policies, procedures, and best practices.
  • Collaborating with Other Departments: Working with other departments to understand their IT needs and requirements.
  • Project Management: Participating in or leading IT projects, such as system upgrades or migrations.
  • Communication and Reporting: Effectively communicating with users, management, and other stakeholders about IT-related matters.
  • Visiting our outlets to resolve IT-related issues.
  • Creating awareness of our products and services through social media handles, as will be approved by the management.
  • Management of our e-solution in collaboration with other it members in the company, ensuring a secure and hitch-free environment for transactions.
  • Development and maintenance of the company's robust Website.
  • Writing business proposals to organisations to draw patronage of our products and services.
  • Assisting in Administrative roles(shopping for staff, issuing staff correspondences, etc), especially when you have fewer IT jobs to do.
  • Exploring more opportunities in the IT space for our company to key in, etc.
  • Cracking of devices with approval from the management.

Requirements:

  • OND/HND/B.Sc/B.Eng, etc
  • Minimum of 3 years of experience

Location: Lagos

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