Head, Technical Operations

Coronation is a leading financial services partner that helps build enduring legacies for sustainable wealth creation in Africa. Having established a 30-year record of achievements in banking across Africa and beyond, our founders established a Pan-African platform focused on building a better financial future for Africa. Today, our businesses are entrusted with our over $1billion of clients' assets and are recognized as Nigeria's fastest growing investment managers. Our purpose at Coronation is to create a prosperous future for our clients and the African continent.

Coronation is proud to be an Equal Opportunity Employer. We enable an inclusive workplace by evaluating qualified applicants without discriminating against race, colour, national origin, religion, sex, sexual orientation, gender identity, disability, and other statuses protected by law.

Coronation Life Assurance Limited
– an affiliated company to Coronation Group Ltd is a leading insurance provider of life products and services to individuals and corporate entities.

Location: Lagos

Reports to: Executive Director, Technical Operations

Principal Duties & Responsibilities

• Lead and manage the day-to-day operations of all technical departments including Underwriting, Claims and Reinsurance.
• Design and implement efficient processes, controls, and service delivery standards to support seamless policy lifecycle management.
• Ensure accurate and timely processing of policy issuance, renewals, endorsements, surrenders, claims, and benefits payouts.
• Collaborate with the actuarial and finance teams to provide data, support pricing strategies, and manage reserves.
• Develop and monitor operational KPIs, identify gaps, and implement process optimization initiatives.
• Drive automation and digital transformation within the technical operations space to improve speed, accuracy, and customer experience.
• Ensure full compliance with regulatory guidelines and internal risk management frameworks.
• Liaise with regulators (e.g., NAICOM) and external auditors on matters related to technical operations.
• Lead, mentor, and develop a high-performing technical team through coaching and performance management.
• Provide strategic input to the executive team on business operations, risk exposures, and market trends.

Required Skills and Competencies

• In-depth knowledge of life insurance underwriting, claims, policy administration, and reinsurance processes.
• Strong understanding of insurance regulations and operational compliance standards.
• Proven leadership and people management capabilities.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency in using insurance software systems and process automation tools.

Education and Work Experience

• Bachelor's degree in Insurance, Actuarial Science, Business Administration or related field.
• Membership of CIIN is compulsory
• Minimum 4-6 years' experience leading at least two of the technical operations units.
• Minimum of 11-13 years of experience in technical operations within the insurance industry, with at least 5 years in a leadership role

Our Benefits

To help you stay energized, engaged, and inspired, we offer a wide range of employee benefits including a competitive compensation package, a robust rewards package, retirement benefits and tools designed to help you build a sound financial future. We also provide an environment that fosters the actualization of goals, and career fulfillment for our people while providing transformational solutions for Africa's challenges.

Flexible Working Arrangement

Coronation's current flexible working arrangement is designed to enable in-person connections and collaboration that is core to our culture such that it provides employees the flexibility of working from both the office (on-premises) and remotely.