Rider's Manager
7 days ago
Company Description
Fez Delivery is a technology-driven logistics company offering efficient last-mile delivery solutions to businesses and individuals across Africa. Addressing key challenges in Nigeria's logistics sector, Fez Delivery ensures seamless operations through nationwide reach, professional riders, flexible pricing, and real-time feedback. With a commitment to excellence, the company serves notable brands such as Kuda, FairMoney, Herconomy, and Redbull Nigeria, among others. Fez Delivery remains dedicated to empowering SMEs and corporates by helping them keep delivery promises to their customers.
Role Description
This full-time, on-site role based in Lagos involves managing and supervising Fez Delivery's rider operations. The Rider's Manager will oversee rider performance, handle recruitment and training, ensure adherence to delivery standards, and implement operational improvements. Responsibilities include tracking key performance metrics, resolving rider-related issues, and collaborating with the management team to align operations with company goals.
Qualifications
- Operations Management, Logistics & Rider Coordination skills
- Ability to train, evaluate, and motivate team members
- Strong problem-solving, organizational, and leadership skills
- Familiarity with performance tracking tools and techniques
- Effective communication and interpersonal skills
- Experience in last-mile logistics is an advantage
- Bachelor's degree in Logistics, Business Administration, or a related field
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