Ticketing And Reservation Officer

5 hours ago

Lagos, Lagos, Nigeria Silhouette Travels & Tours Full time
Job summary

To provide accurate, efficient, and policy-compliant travel reservations and ticketing services for our corporate clients, ensuring an exceptional traveller experience from booking to completion.

Min Qualification: HND Experience Level: Senior level Experience Length: 7 years

Job descriptions & requirements

Responsibilities:

  • Create and issue tickets for air, rail, hotel, and car rental reservations using the designated GDS (Amadeus) and other airline and hotel booking platforms.
  • Interpret and apply complex client travel policies, fare rules, and supplier contracts.
  • Handle a high volume of email and phone requests from travel desk officers and directly from individual travellers.
  • Manage schedule changes, flight cancellations, re-issues, and refunds promptly and accurately.
  • Proactively monitor PNRs (Passenger Name Records) for potential disruptions and provide alternative solutions.
  • Maintain up-to-date knowledge of airline policies, visa requirements, and airport security procedures.
  • Ensure the highest standard of data accuracy in all passenger records and documentation.
  • Assist customers in planning all aspects of their corporate/leisure travel by helping them reach their destinations via the best routes at the lowest cost
  • Collaborate with account managers to resolve any service or fulfilment issues.
  • Achieve individual and team targets for accuracy, productivity, and quality service.
  • Advise clients properly on all available options for competitive fares, best routes, airline rules, etc
  • Good client Relationship management skills – Proper client follow-up with high client satisfaction scores

Requirements:

  • Minimum HND
  • 7 years of previous work experience in a similar role

ABLE TO MAKE FLAWLESS BOOKINGS ON AMADEUS AND OTHER AIRLINE AND HOTEL DEDICATED BOOKING PLATFORMS ADHERENCE TO BOOKING POLICIES SERVICE EXCELLENCE EXCELLENT ORAL AND WRITTEN COMMUNICATION SKILLS DETAIL ORIENTED IATA CERTIFICATION A PLUS

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