Customer Service Officer

1 day ago


Lagos, Lagos, Nigeria The Borough Lagos Full time
Customer Service Officer (Supervisory Role)

We're looking for an experienced and customer-focused Customer Service Officer to join our team.. This role requires someone who loves creating great customer experiences and can confidently lead a small front-of-house team.

Responsibilities:

  • Supervise and support customer service staff to ensure smooth daily operations.
  • Welcome customers warmly and handle inquiries or complaints professionally.
  • Coordinate with kitchen and production teams for timely order delivery.
  • Maintain cleanliness, order, and product display standards.
  • Train and motivate team members to deliver excellent service.

Requirements:

  • Minimum 2–4 years' experience in customer service (preferably in a bakery, café, or hospitality environment).
  • Previous supervisory or team lead experience required.
  • Strong communication and people skills.
  • Positive attitude, attention to detail, and ability to multitask.
  • Willingness to work weekends or holidays when needed.

If you're passionate about desserts and enjoy leading a team in a lively, customer-centered environment, we'd love to hear from you

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