Customer Care

3 days ago

Lagos, Lagos, Nigeria Sbm holistic farmacy Full time ₦600,000 - ₦1,200,000 per year

The Customer Care / Sales Representative plays a key role in delivering excellent customer service and driving product sales at SBM Holistic Farmacy. This role involves attending to customer inquiries, providing product recommendations, processing orders, and ensuring a seamless customer experience across all communication channels. The ideal candidate should be friendly, persuasive, and passionate about holistic wellness.

Key Responsibilities

  • Attend to customer inquiries through phone calls, WhatsApp, and social media platforms.
  • Provide accurate product information, health benefits, and usage guidance to customers.
  • Process sales orders, confirm payments, and coordinate with the logistics team for prompt delivery.
  • Build and maintain strong customer relationships to encourage repeat purchases and referrals.
  • Upsell and cross-sell products to meet monthly sales targets.
  • Maintain an organized record of customer interactions, sales data, and feedback.
  • Follow up with customers after purchase to ensure satisfaction and resolve any issues.
  • Assist in updating product listings, promotions, and responses on social media and online stores.
  • Support marketing campaigns by engaging customers and promoting special offers.
  • Report daily sales activities and customer feedback to the supervisor.

Requirements

  • At least 2 year s of experience in customer service, retail, or sales.
  • Excellent communication and interpersonal skills.
  • Strong ability to convince, upsell, and build trust with customers.
  • Proficient in WhatsApp Business, Excel, and basic computer tools.
  • Must be organized, smart, and proactive.
  • A genuine interest in natural health and herbal wellness products is an added advantage.

Job Type: Full-time

Pay: ₦100,000.00 per month

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