Receptionist (Male or Female) at a Newly Built 30-room Hotel –

2 days ago

Lagos, Lagos, Nigeria Efezi Southsea Full time ₦1,200,000 - ₦2,400,000 per year

JOB TITLE: Receptionist (Male or Female)

JOB LOCATION: Ikotun, Lagos

JOB DETAILS:

  • The Hotel Receptionist is the first point of contact for guests and plays a vital role in creating a positive first impression. This position involves managing the front desk, handling guest inquiries, and ensuring smooth check-in and check-out processes. The receptionist provides excellent customer service and ensures that guests have an enjoyable and comfortable stay.

Key Responsibilities
Guest Services:



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  • Greet guests warmly upon arrival and assist with the check-in process.
  • Provide information about the hotel, local attractions, and amenities.
  • Address guest inquiries, requests, and complaints professionally and efficiently.

Reservations Management:

  • Process bookings, cancellations, and modifications in the hotel reservation system.
  • Confirm guest details and ensure special requests are documented.
  • Coordinate with other departments to prepare for guest arrivals (e.g., housekeeping, concierge).

Check-In and Check-Out Procedures:

  • Ensure accurate documentation and verification during check-in and check-out.
  • Handle payment transactions, including cash, credit cards, and billing to accounts.
  • Manage room keys and ensure proper security protocols are followed.

Communication:

  • Answer phone calls and respond to emails promptly and professionally.
  • Relay messages to guests or staff as required.
  • Maintain effective communication with other departments to ensure guest needs are met.

Administrative Tasks:

  • Maintain accurate records of guest information, bookings, and financial transactions.
  • Prepare daily reports for management.
  • Monitor and manage the lobby area, ensuring it remains welcoming and clean.

Problem Solving:

  • Resolve guest issues or escalate them to the appropriate manager.
  • Manage situations such as overbooking or late arrivals effectively and with empathy.

Requirements

  • Interested candidates should possess an HND in relevant fields with 3 years work experience.

HOW TO APPLY
To apply for the ongoing Efezi Southsea job recruitment, visit the job APPLICATION PORTAL to submit your application

Note: The candidate must be a resident of the Ikotun area and its environs.


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