Receptionist

2 weeks ago

Lagos, Lagos, Nigeria Eko Hotel Full time
  • As a Receptionist, you will provide exceptional service to our guests, ensuring a warm welcome and seamless check-in experience.
  • Your professionalism, attention to detail, and communication skills will make you an invaluable asset to our team.

Key Responsibilities

  • Manage guest check-in/check-out, room assignments, and key cards
  • Handle guest inquiries, requests, and complaints
  • Process reservations, cancellations, and modifications
  • Maintain accurate records and reports
  • Collaborate with other departments to enhance guest experiences
  • Ensure compliance with hotel policies, procedures, and safety standards
  • Handle cash, credit card transactions, and foreign exchange

Requirements

  • High School Diploma or equivalent.
  • 2 years of experience as a Receptionist in hospitality.
  • Certification in hospitality or customer service (desirable)
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work flexible hours, including evenings, weekends, and holidays
  • Fluency in English (additional languages beneficial)
  • Proficient in hotel operating systems (e.g., Opera, Marriott)

Preferred Qualifications:

  • Experience in a luxury hotel or resort
  • Knowledge of hospitality industry standards and best practices
  • Certification in customer service or hospitality
  • Familiarity with property management systems
  • Strong organizational and time management skills

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.
  • Comprehensive training programs.
  • Uniform and meal provisions.
  • Employee discounts and perks.

Method of Application

Interested and qualified candidates should send their Resume in pdf format to: using Job Position as the subject of the mail.

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