Operations Manager

3 days ago

Ogun State, Nigeria TopHire Africa Full time ₦3,600,000 - ₦4,800,000 per year

TopHire Africa is a timeless and innovative HR-Consulting Service provider that's geared towards delivering recruitment and training of qualitative verified talent.

We are recruiting to fill the position below:

Job Position: Operations Manager

Job Location: Ogun

Employment Type: Full-time

Responsibilties

  • Oversee the day-to-day operations of all departments within the organization.
  • Develop and implement operational policies, procedures, and protocols to ensure efficiency, consistency, and compliance with company standards and regulations.
  • Lead and motivate a diverse team of department heads and staff members, fostering a positive work environment and promoting teamwork and collaboration.
  • Monitor and evaluate performance metrics, such as guest satisfaction scores, revenue targets, and operational expenses, and implement strategies to achieve and exceed goals.
  • Manage inventory levels and procurement processes to ensure adequate supplies and equipment are available to support operational needs.
  • Conduct regular inspections of thefacilityto ensure cleanliness, safety, and maintenance standards are met.
  • Handle guest inquiries, complaints, and special requests promptly and effectively, resolving issues to the satisfaction of the guest and in accordance with company policies.
  • Collaborate with the human resources department on recruitment, training, and performance management initiatives to develop a skilled and motivated workforce.
  • Stay informed about industry trends, competitor activities, and emerging technologies to identify opportunities for improvement and innovation.

Requirements

  • Interested candidates should possess an HND / Bachelor's Degree with 5 - 7 years of experience in hospitality.

Salary

N300,000 - N400,000 monthly.

Method of Application

Interested and qualified candidates should send their CV to: using "Operations Manager" as the subject of the email.

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