Customer Support Assistant

5 days ago

Lagos, Lagos, Nigeria MarketPlace Group Full time ₦900,000 - ₦1,200,000 per year

About the Role

Marketplace Naija is growing, and we are looking for someone who enjoys helping people and can communicate clearly. You will serve as the first point of contact for users who need help with orders, payments, listings, or general platform questions. If you are patient, organized, and love problem-solving, this role will suit you well.

Key Responsibilities

  • Respond to customer inquiries through chat, email, WhatsApp, and phone.
  • Help users resolve account, listing, or transaction issues.
  • Track and follow up on open support tickets to ensure timely resolution.
  • Escalate technical or complex issues to the appropriate team.
  • Assist in gathering customer feedback to help improve platform features and user experience.
  • Maintain clear documentation of user conversations and resolutions.

Required Skills & Qualifications

  • At least 1 year experience in customer service or support role.
  • Strong written and verbal communication skills in English.
  • Comfortable using WhatsApp, email tools, and basic CRM or support platforms.
  • Patient, attentive, and able to stay calm when handling frustrated users.
  • Good problem-solving skills and ability to work independently.
  • Reliable internet connection and access to a working smartphone or laptop.
  • Knowledge of Nigerian online buying and selling culture is a strong plus.

Preferred (not required)

  • Experience working with online marketplaces or eCommerce platforms.

Salary & Benefits

  • Competitive monthly salary based on experience.
  • Performance bonuses.
  • Flexible remote work environment.
  • Training provided.

How to Apply

Send your CV and a brief message introducing yourself to Use the subject line: Customer Support Assistant Application.

Or Apply directly through our website

Job Type: Full-time

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